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Posted 5 months ago
Requirements and responsibilities
About FyxerSince launching in May 2024 we've grown to $20 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.What You'll Be DoingProvide first-line customer support via chat, email and video-calls as neededTroubleshoot technical issues and escalate complex problems to Product Engineering when necessaryIdentify and document recurring issues and contribute to improving our support processes and knowledge baseAct as the bridge between Support, Sales and Customer Success, enabling the effective management of our customersYou’ll be backed by a strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy you need to proactively solve customer problems, drive impactful solutions, and grow your career at pace.What Success Looks LikeYou build systems and tools to work to your advantageYou consistently resolve complex technical issuesYou proactively refine and own key support processesYou act as a trusted cross-functional partnerWhat You Bring3-5 years in customer or technical support, preferably within a B2B SaaS environmentStrong written and verbal communication skillsStrong troubleshooting skills - you enjoy problem-solving and finding creative solutionsCurious, coachable, and driven to exceed goalsStartup-ready: adaptable, fast-moving, and hands-onExperience with customer support tools such as Zendesk, IntercomA genuine interest in AI and the future of workExperience working in a fast-scaling startup environment.Salary and other bits:Salary: Highly competitive with matching share optionsWe work Mon-Thu in our office in Chancery Lane, London, Fri from anywherePrivate medical, pension and lunch provided everydayThe Hiring ProcessSubmit your CV (no need for a cover letter)We’ll review itAn initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)Customer case study with a panel (45 minutes)Meet more of the team (30 minutes)Our CultureOur culture is intentional. It stems from the fact we're in the race of our lives to reshape one of the largest AI opportunities that exist; email. There is only first or last.We're going to win by:An obsession around the fact that every second counts, we have to move fast with intensity and drive hard every day.It's on you. You have autonomy to own your outcomes.Never let it slide, be relentless in challenging yourself and others to strive for the best outcome.This culture is intense; it requires focus and discipline. So we’ll do everything we can to remove distraction, support your wellbeing, and reward your impact.🚀 Apply now and let’s create something truly epic!Compensation Range: £50K - £65K
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