Job Title: Insurance Advisor I, HealthPay Information: Non-Exempt - $55,000 - $65,000 per yearLocation: Remote first work environment with occasional travel and in office meetings.Who we are: We are TDIC Insurance Solutions, and we protect dentists as they navigate insurance decisions, advocate with carriers on their behalf and support their plans for financial, personal and business well-being.About TDIC Insurance Solutions: TDIC Insurance Solutions was founded in 1982 — as part of the California Dental Association’s family of companies — to offer dentists expanded coverage options and dedicated expertise. Since that time, we’ve grown our relationships, reach and team of advisors. As a dentist-centric insurance agency, we sell products from The Dentists Insurance Company in seven states and we’re the appointed agency for several other leading carriers. We share expert guidance on coverage options at every stage of practice with a special focus on serving members of organized dentistry.Our team: Our team of service-oriented advisors strive to create meaningful connections, coordinate optimal coverage and demonstrate genuine care for clients’ needs and goals. At TDIC Insurance Solutions, we seek out, welcome and support the best and brightest individuals across unique specialties and prioritize diversity in our hiring practices. We know our employees are an integral part of our success. We value individual talents while encouraging a collaborative, inclusive, respectful, and forward-thinking work environment. As our organization continues to innovate and grow, we invite you to be a part of what’s next.Company Benefits: At TDIC Insurance Solutions, we offer a robust benefits package that enhances overall employee well-being and provides options to meet the needs of our diverse workforce. We listen to our employees on matters of wellness and devote time and resources to continuously evaluate our benefits to ensure we can best support their work-life goals.Remote and hybrid flexibility and technology to support remote workGenerous time off program starting at 22 days of PTO and13 paid holidays (includes a floating holiday and winter closure)Highly competitive medical, dental and vision plans, including FSA and HSA account options401(k) plans, with a generous match and safe harbor contributions upon eligibilityPaid parental leaveWellness programs, including incentives and an In-Shape Family Fitness discountOpportunities for professional development, training and leadership skill-buildingCritical illness, accident, life, pet, short term and long-term disability insurance optionsEmployee Assistance Program (EAP) for support navigating day-to-day challengesUniversal Competencies:Collaboration: Proactively engages with an iterative mindset to enhance ideas and achieve organizational results; Cultivates relationships, builds partnerships, shares and learns without boundaries.Service: Focusing on meeting needs and exceeding expectations for those served inside and outside the organization.Respect: Embracing others for their true authentic self; nurture and promote an environment that values diversity of thought, input, experience and expertise.Role Specific Competencies:Influence: Inspires action to achieve organizational goals and desired outcomes; demonstrates expertise and earns respect; socializes ideas and brings others along.Problem Solving: Applies analysis, creativity, resilience and logic to reach optimal outcomes; develops and implements solutions.Adaptability: Appropriately adjusts behavior to changing conditions and business needs; modifies approach to succeed with new situations and timelines.How the role contributes: The Insurance Advisor I, Health supports the mission by providing exceptional service, thoroughly assessing insurance needs, and providing recommendations for products, bundles, and coverages based on client needs. This position is regarded as having high levels of product knowledge and delivering valuable expertise and recommendations based on client needs.Key responsibilities include: Support the health book of business in a member focused effective and efficient manner in all areas of client satisfaction including new sales and renewal retention. Responsible and accountable for day-to-day servicing of our individual and family, Medicare and small group health clients. Communicate with group administrators and execute small group renewals through a variety of means including secure email, phone, mail, and online. Monthly accounting of new business, broker of record and renewing business with team lead. New business sales of individual, small group and Medicare policies. This includes application submission to underwriting, communicating additional underwriting requests, broker of record requests and follow ups with our contracted health insurance carriers and members. Accurately collect and enter policyholder data, premium and secure information into brokerage and TDIC internal systems through the sales processes. Cross promote additional brokerage lines of coverage and seek referral opportunities across TDIC product lines. Train newly written small group administrators about the carrier’s online employer services so they can have easy access to billing, claims, provider lists and employee changes. Place new health business, which includes acquiring census data, quoting, applications, carrier communications, documentation, etc. In coordination with the Sales Lead, develop and maintain strong working relationships with various carriers in the marketplace, as well as internal departments. Respond to first level inbound insurance service billings, operator, voicemails, emails, or other inbound service channels by phone or in writing to deliver a high level of customer service. Utilize active listening skills to quickly identify problems and assist as needed, while documenting required information into the call log. Route calls to appropriate agents, departments, or other business groups. Support retention goal efforts with email notices on past due invoices. Utilize internal workflow processes to provide copies of existing documents as requested by policyholders and/or endorsement holders. Process credit card payments for active and lapsed policies within departmental guidelines. Provide a high level of service to CDA members and insurance clients. Conduct outbound calls as necessary to service members. Work well within a cohesive team to achieve department objectives. Respond to and handle escalated/complex service issues. Create and sustain long-term working relationships with valued CDA members, and insurance clients. Conduct consistent follow up with prospective clients both on the phone and via email.Minimum Qualifications:High School diploma or equivalent required.Active Life & Health agent license.Must have the ability to read, analyze and interpret policies, procedures, and regulations.Proficient computer skills, including Excel, Word, and PowerPoint.Minimum of one year experience in Small Group and/or Medicare insurance sales.Knowledge of Health Insurance Industry (Individual, Small Group, Medicare), carriers, Affordable Care Act ACA, Plan Offerings, insurance forms and service processes.Demonstrated sales experience.Preferred Qualifications:Bachelor’s degree in business or related field.AHIP and Insurance Exchange Certification.Strong problem-solving skills in response to escalated/complex service issues for all lines of business.Demonstrated ability to assess needs, present recommendations for coverages and products, and effective at closing sales and other transactions.Ability to manage a large volume of inbound and outbound calls, track and document follow up communication, and deliver premier customer service.Ability to operate independently, exercising good judgement and professionalism.Demonstrate excellent verbal, written and interpersonal communication skills.Demonstrate excellent analytical skills and attention to detail.Positive attitude, motivated and a passion for helping people.Working Conditions:Occasionally (1-33%) Frequently (34-66%) Constantly (67-100%)Constantly on the phones providing support to our policyholders.Frequently maintains a stationary position.Occasional overnight travel several times annually at organizational events.Constantly stands and walks when attending organizational events.May be asked to carry items weighted less than 50lbs.We Are CDA: Over our 150-year history, the California Dental Association CDA has become a leader in oral health throughout California and the country. Today, we continue to support our community of over 27,000 dentists through our family of companies, which include The Dentists Insurance Company TDIC, TDIC Insurance Solutions, Rotunda Partners and the CDA Foundation. At CDA, we value individual talents, encouraging a diverse, collaborative, and innovative work environment fueled by new ideas. As our organization continues to grow, we invite you to be a part of what’s next.Equal Opportunity: CDA is an equal opportunity employer and is committed to the principle of equal employment opportunity for all employees and providing a safe work environment. CDA does not tolerate discrimination or harassment and all employment decisions are based on job requirements and individual qualifications, without regard to race, color, religion, national origin, age, gender, gender identity or expression, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran or military status. If you have a disability or special need that requires accommodation, please contact us at humanresources@cda.org.Privacy Policy: To see our privacy policy go to www.cda.org/Home/About/Careers-at-CDA/Apply
