Job Description Businesses are eager to partner with The Eastwood Company to equip their shops and teams, or other businesses, with tools and supplies for automotive restoration/repair. The B2B Coordinator works with the B2B team in placing and tracking orders, ensuring smooth delivery and resolving customer concerns. The B2B team works together to promote positive customer experience for our business customers.Join a team/company where:the core values foster a team of professionals who: consider others first, own results, have a positive approach to problem solving, have a sense of urgency and continually self-improvebusiness clients seek high-quality products to repair/restore/revive vehiclesyou can work in the office or remotetraining is provided to deepen your knowledge of our products, systems, and B2B processesyou enjoy a strong benefits package - medical, dental, vision, life and AD&D insurances, disability insurance, 100% vested matching 401k, paid time off, performance incentives, employee discount, and other voluntary benefitsAs a member of the B2B Support team, you’ll:assist business clients via phone, email, and live chat with order placement, customization, and problem resolutionnavigate our CRM/ERP/business portal systems to process and track client orders, document interactions, and ensure seamless fulfillmentcollaborate across departments to deliver exceptional client experiences and support business growthYou'll be more successful if you:take full ownership of your clients' needs with prior experience in a client service roleare adept with computers and quick to master new business softwarecommit to understanding our B2B workflows and industry standardsare proactive with a solution-oriented approach to challengespossess strong communication skills for professional interactionshave experience in B2B online procurement or e-commercethough not required have knowledge of automotive restoration or shop operations—it's advantageous, but this role emphasizes supporting business orders while other members of the team help clients select optimal products for their projectsYour schedule will be: Flexible options available across business hours, typically between 9:00am - 7:00pm Eastern, to align with client needsWork Location:Onsite (Pottstown, PA) or remoteIf remote, you'll need reliable high-speed internet, a company-provided computer, and a professional, distraction-free workspaceCulture and Company InformationEastwood Automotive Company LLC dba The Eastwood Company (cultureindex.com)Founded in 1978, The Eastwood Company develops, markets, and supplies innovative tools, equipment, and materials for automotive repair and restoration. Our B2B clients include professional shops, restoration firms, and wholesalers who trust the Eastwood brand for specialized solutions that drive their project success and operational efficiency.Eastwood conducts pre-employment drug screening and background checks.EOEThe Eastwood Company participates in E-Verify.
