Expert Dispatch Customer Service Representative at ProtopVA | Torre
Expert Dispatch Customer Service Representative
ProtopVA

Expert Dispatch Customer Service Representative

ProtopVA
Posted by
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Juan David Pinilla Boude
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(142) info
Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Compensation
USD13 - 22/hour
Non-negotiable
location_on
Remote (specific timezone)
public
GMT-09:00 to GMT-01:00
Posted almost 3 years ago

Responsibilities

🟡 Company information: ◽ A US Dumpster Rental Service that offers a variety of bin sizes to assist clients with their removal needs for various projects. The business is composed of a dedicated team that is committed not only to providing an exceptional customer experience but also to minimizing environmental impact. In addition to dumpster rentals, it offers luxury restroom rentals and other items commonly found on construction sites. 🟡 Requirements: ◽ MUST have really good English and Spanish at a native -or almost-native level. ◽ Extensive dispatch experience, preferably in the Dumpster and Portable Restroom Industry (highly recommended). ◽ Previous experience in a customer service role ◽ Proficient in transportation planning and dispatching. ◽ Excellent phone etiquette and typing skills. ◽ High volume of communication and multitasking capabilities for time-sensitive tasks. ◽ Be familiar with the San Fernando Valley system (Not a must, but highly desirable) ◽ Strong attention to detail and analytical skills. ◽ Ability to efficiently and effectively route multiple drivers routes, multitask along with great communication, time management ◽ Available to work Monday–Saturday. 🟡 Responsibilities: ◽ Oversee dispatching for Dumpsters, Portable Restrooms, and Temporary Fencing, including managing the company’s Trucks and Drivers. ◽ Plan and schedule routes for drivers and trucks for delivery/pickup and/or hauling. ◽ Ensure maintenance of established routes and schedules. ◽ Manage high-volume communication via telephone, text, and radio. ◽ Act as the primary point of contact for Drivers, Customer Service Representatives, and Customers, overseeing logistics like Delivery/Pickup, rescheduling, rerouting, cancellations, and inventory. ◽ Perform additional duties as required to meet the organization's ongoing needs. ◽ Provide support to other team members as needed. ◽ Deliver outstanding customer service. 🟡 Opportunities offered: ◽ Opportunity to work alongside a detail-oriented team. ◽ Chance to be part of a US-based company. ◽ Engage with a great team. 🟡 Schedule and pay rate: ◽ Schedule: Monday-Friday: 6:00 am to 3:00 pm; Saturday: 6:00 am - 2:00 pm. ◽ Time Zone: PST (Pacific Standard Time). ◽ Up to 46 hours per week. ◽ Open to candidates from LATAM. ◽ Pay Rate: $13 - $22 per hour.
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