Senior ServiceNow Developer (ITSM, Service Catalog & Service Portal and Chatbots & Virtual Agents) at QBrainX Inc | Torre
Senior ServiceNow Developer (ITSM, Service Catalog & Service Portal and Chatbots & Virtual Agents)
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QBrainX Inc

Senior ServiceNow Developer (ITSM, Service Catalog & Service Portal and Chatbots & Virtual Agents)

QBrainX Inc
Posted by
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Full-time

Legal agreement: Employment

Compensation Unpaid
Negotiable
location_on
Remote (for India residents)
Posted about 1 year ago

Responsibilities

Job Opening: Senior ServiceNow Developer (ITSM, Service Catalog & Service Portal, and Chatbots & Virtual Agents). Experience: 8+ Years. Job Location: Pune / Chennai / Bangalore. Shift Timing: 1:30 PM - 10:30 PM IST. Join Time: Immediate joiners or candidates available within 15-20 days preferred. Role Overview: We are hiring a Senior ServiceNow Developer with strong experience in ITSM, Service Catalog, and Service Portal development. This senior-level position requires leadership in architecture, design, and implementation of complex ServiceNow solutions. Ideal candidates enjoy solving real-world problems through automation, UX enhancements, and scalable platform architecture. Key Responsibilities: * Act as the technical architect for ServiceNow implementations, guiding system design, integration approaches, and scalability decisions. * Collaborate with stakeholders to gather and analyze requirements and architect custom solutions using the ServiceNow platform. * Develop and configure ITSM modules. * Develop and configure Service Catalog items. * Develop and configure custom portals (Service Portal/ESC). * Develop and configure chatbots and Virtual Agents. * Integrate ServiceNow with external systems using REST, SOAP, APIs, and web services. * Conduct performance tuning to ensure high availability and scalability of the ServiceNow environment. * Provide technical leadership, mentor junior developers, and enforce best practices in coding and design. * Establish governance standards, reusable components, and architectural documentation. * Stay current on ServiceNow updates, new modules, and industry trends to advise on platform improvements. Requirements: * Bachelors degree in Computer Science, IT, or a related field. * 8+ years of hands-on experience in ServiceNow development, including architecture and solution design. * Expertise in ITSM module configuration and customization. * Expertise in Service Catalog and Service Portal development. * Expertise in Virtual Agent/Chatbot setup. * Strong scripting experience with JavaScript, Glide, and Jelly. * Proven experience with third-party system integrations via APIs/web services. * Deep knowledge of platform optimization, performance tuning, and governance. * Strong problem-solving and analytical thinking. * Excellent communication skills and ability to interact with both technical and non-technical stakeholders. Preferred Certifications: * Certified Application Developer (CAD). * Certified Implementation Specialist (CIS). * Certified System Administrator (CSA). * Prior experience in technical leadership and mentorship roles.
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