Junior System Administrator at Wiser Solutions | Torre
Junior System Administrator
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Wiser Solutions

Junior System Administrator

Wiser Solutions
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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Hybrid (Boulogne-Billancourt, France)
Posted almost 3 years ago

Responsibilities

Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize in-store and online pricing, marketing, and operations initiatives. Our Commerce Execution Suite is available globally. We are looking for a Junior System Administrator to join our team at Wiser Solutions. This role will require you to support all Wiser employees with services that include Service Desk Support, Basic Network Administration, Windows/MAC Administration, Peripheral Support, Active Directory Administration, SharePoint Administration, O365 Support and Administration, along with miscellaneous support duties as designated by the Enterprise Systems Manager. The ideal candidate will have a Bachelor’s degree/Technical Degree in Information Technology or relevant work experience, 4+ years of progressive support and administration experience, and strong command of the English language. If you have experience with ticketing systems, ITIL processes, and Service Desk best practices, we encourage you to apply. Join us in our mission to optimize in-store and online pricing, marketing, and operations initiatives globally! Responsibilities: - Ticket creation, fulfilment, escalation, and solution follow up to ensure quality of service - Ability to configure, maintain, and improve processes for end user satisfaction - Familiarity with Active Directory, OneLogin IAM, SharePoint, O365 licensing, and administration - Experience/Troubleshooting skills with Windows and Mac Desktops/Laptops - Experience/Troubleshooting skills with Intune/Autopilot and JAMF; Image building and automation - A deep understanding of Microsoft Office products - Basic administration duties with Firewalls/Network Switches/Access Points an asset (Meraki Preferable) - Familiarity with Slack, Teams, Zoom, and Boardroom Teleconferencing equipment - Familiarity with ITIL processes and Service Desk best practices - Experience working with ticketing systems such as JIRA, NinjaOne, Cherwell, ServiceNow etc. - Having experience with configuring Service Desk Software is a plus - A professional demeanor with end users and developers - Adherence to strict SLAs ensuring the best customer service for the Wiser community - Ensure documentation is updated as required.
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