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Posted about 2 years ago
Responsibilities & more
• Support for network alerts generated by Monitoring tools (Access Points, Switches, Routers, WAN circuits, Internet circuits).
• Request and incidents resolution.
• Request and incident documentation.
• Maintain SLA´s.
• Maintain up to date the network inventory (Access Points, Switches, Routers, SD-WAN circuits, Internet circuits, Contact lists, References, Providers).
• Maintain information contact information (Contact lists, ISP, Third, parties, Onsite support).
• Keep OS or firmware's up to date.
• SOP documentation.
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