Associate Post-Sales Solutions Engineer (Remote PST) at DomainTools | Torre
Associate Post-Sales Solutions Engineer (Remote PST)
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DomainTools

Associate Post-Sales Solutions Engineer (Remote PST)

DomainTools
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Full-time
Compensation
USD80k - 95k/year
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Hybrid (Seattle, Washington, United States)
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Posted almost 3 years ago

Requirements and responsibilities

DomainTools is the global leader for internet intelligence and the first place security practitioners go when they need to know. The world's most advanced security teams use our solutions to identify external risks, investigate threats, and proactively protect their organizations in a constantly evolving threat landscape. DomainTools constantly monitors the Internet and brings together the most comprehensive and trusted domain, website and DNS data to provide immediate context and machine-learning driven risk analytics delivered in near real-time. DomainTools offers a comprehensive benefits package to our employees that includes fully paid medical, dental and vision insurance premiums, a 401k retirement plan with company matching, basic life insurance, flexible PTO and additional well-being benefits. DomainTools embraces diversity, equity, and inclusion to its fullest as an equal opportunity employer. We build our teams so creativity and innovation can flourish. We believe inclusivity and equity fosters innovation and growth; and we harness this mindset to drive a culture that serves our employees and our customers. We need an entry level Post-Sales Solutions Engineer to help our customers improve their security posture. As a Solutions Engineer at DomainTools, you will have the opportunity to work with the largest companies in the world to conceptualize and implement new and inventive ways to integrate our products and data within their workflows and systems (typically SIEM, TIP, SOAR technologies). You are talented, driven and insanely curious, you’re focused on helping Enterprise Customers operationalize the DomainTools product suite. Responsibilities: - Learn to effectively communicate DomainTools technical architecture, product capabilities and assist in customers’ use and implementation of products and services. - Provide T2 / T3 technical support to our customers by triaging tickets and liaising with the product and engineering teams to deliver timely answers. - Deliver technical product presentations and demonstrations, primarily by remote teleconference but occasionally on-site or at industry trade shows. - Collaborate with Customer Success Managers to deliver a targeted demonstration that ties in our products’ capabilities to desired customer use-cases. - Become an expert in delivery of the DomainTools Engage training program with a view towards enabling our customers to more effectively derive value from DomainTools products. - Become an expert on Cyber Threat Intelligence and DomainTools data, as well as the competitive landscape. - Collaborate with the DomainTools product and engineering teams to define and test new features across all products that leverage current and emerging DomainTools datasets and adapt to changes in new integrations. - Be diligent in documenting best practices and lessons learned. - Contribute to documentation and learning content for both internal teams and an external audience. - Utilize Confluence, Jira, Zendesk and Salesforce to track all pertinent information related to products, features, bugs, opportunities, and accounts. - Occasional travel may be required. (~20%)
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