Customer Engagement Liaison at Patients Know Best | Torre

Customer Engagement Liaison

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Full-time
Compensation
GBP22k - 27k/year
~USD29.1k - 35.7k/year
location_on
Remote (anywhere)
Posted over 3 years ago

Responsibilities


Patients Know Best is a fully distributed team that is committed to creating a greener world. They are proud to be part of the first ever cohort of UK companies to hold B-Corp Social Enterprise status since 2015. Patients Know Best is looking for a Customer Engagement Liaison to join their Information Governance Team. In this role, you will be the primary point of contact for customer queries, providing accurate information and ensuring a positive customer experience. You will also collaborate with different departments across PKB and contribute to various aspects of Information Governance. Comprehensive training and ongoing support will be provided. Responsibilities: - Serve as the primary point of contact for customer queries, addressing their concerns and providing accurate information - Respond to customer queries and issues efficiently and professionally via email or helpdesk system - Support customers to complete their Data Protection Impact Assessments (DPIAs) as needed - Collaborate with various departments to provide support and guidance on IG elements during tender submissions - Support the IG Team in keeping internal policy documentation up to date and ensuring alignment with latest guidance and legal requirements - Assist the IG Manager with ongoing IG projects using different software packages - Undertake other reasonable duties as required to support the Information Governance department