Strategy & Operations Manager, Trust & Safety at Whatnot | Torre
Strategy & Operations Manager, Trust & Safety
Whatnot
Whatnot

Strategy & Operations Manager, Trust & Safety

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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Remote (anywhere)
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Posted about 2 years ago

Responsibilities & more

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, whether working remotely or from one of our offices. We are building a team that has experience from top tech, retail and payments platforms in the world. We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The Strategy & Operations Manager, Trust & Safety is responsible for ensuring that Whatnot's products and services are used in a safe and responsible manner. You will work closely with the legal, analytics, product and operations teams to develop and implement policies and processes that help protect buyers and sellers. Responsibilities: - Developing and implementing T&S processes - Investigating reports of fraud, abuse, and other inappropriate behavior on the marketplace, and taking appropriate action to address the situation - Coordinating with legal, compliance, operations and products teams to develop and implement risk management strategies for the marketplace - Monitoring industry trends and developments in the area of trust and safety, and adapting the company's policies and procedures accordingly - Providing training and support to employees on trust and safety policies and procedures - Preparing reports and presentations on trust and safety for senior management and other stakeholders
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