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Posted 5 days ago
Requirements and responsibilities
POSITION OVERVIEW
We are seeking an Epic Client Systems Administrator (ECSA) to join our technology infrastructure team at a leading genetic testing laboratory. In this role, you will be responsible for the administration, maintenance, and optimization of Epic client systems and the underlying infrastructure that supports them. You will work at the intersection of enterprise IT and a regulated clinical environment, ensuring Epic systems are stable, secure, performant, and aligned with the operational needs of a high-throughput genetics lab. This is a romote role based in Houston, TX.
KEY RESPONSIBILITIES
Epic Client Systems Administration
Serve as the Epic Client Systems Administrator (ECSA), owning the installation, configuration, patching, and lifecycle management of Epic client environments
Manage Epic client workstation infrastructure including Hyperspace deployments, Citrix/virtual desktop environments, and related end-user tools
Coordinate Epic upgrades, maintenance windows, and environment refreshes in alignment with Epic’s release schedule
Troubleshoot and resolve Epic client-side issues, serving as the escalation point for system-level incidents
Maintain Epic system configurations in compliance with Epic standards, security policies, and laboratory regulatory requirements
Systems Architecture & Engineering
Design, deploy, and manage enterprise infrastructure with a strong emphasis on Azure and Linux platforms
Support hybrid cloud and on-premises architectures across the genetics lab environment
Implement Infrastructure as Code (IaC) to enable consistent, repeatable, and scalable deployments
Engineer and maintain systems supporting HPC and clinical workloads unique to a genetic testing environment
Operations, Reliability & Performance
Monitor and optimize infrastructure for stability, performance, and cost efficiency
Perform capacity planning to support growing genomic data and workload demands
Implement and maintain backup, disaster recovery, and business continuity solutions
Act as escalation support for system-level incidents and infrastructure service interruptions
Automation, Security & Compliance
Develop and maintain automation scripts (Python, Bash, PowerShell) to streamline Epic and infrastructure operations
Apply security best practices: patch management, system hardening, and least-privilege access controls
Support HIPAA, CAP, and CLIA compliance by maintaining secure, auditable, and well-documented systems
Participate in incident response and post-incident reviews
Collaboration & Documentation
Work closely with Epic application analysts, clinical operations, and IT teams to support deployments and troubleshooting
Create and maintain technical documentation, system diagrams, and operational runbooks
Provide technical guidance and mentorship to support staff and junior team members
QUALIFICATIONS
Required
Epic Client Systems Administrator (ECSA) certification – would be a plus
3+ years of experience as a System Administrator supporting enterprise-scale environments
Strong hands-on experience with Azure infrastructure and Linux administration
Proficiency in scripting languages: Python, Bash, and/or PowerShell
Solid understanding of Epic client infrastructure including Hyperspace, Citrix, or VDI environments
Strong knowledge of system security best practices: patching, hardening, and access control
Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent certifications considered
Preferred
Experience supporting Epic in a clinical laboratory, genetic testing, or regulated healthcare environment
Familiarity with HPC environments: clustered compute, job scheduling, and capacity planning
Knowledge of HIPAA, CAP, CLIA, or related compliance frameworks
Experience with genomics platforms or laboratory information systems (LIS)
COMPETENCIES
Deep expertise in Epic client systems administration and enterprise infrastructure management
Strong technical proficiency in Azure, Linux, and scripting (Python, Bash, PowerShell)
Detail-oriented with a focus on reliability, security, and compliance in regulated environments
Effective communicator across technical and clinical stakeholder groups
Self-directed with a continuous improvement mindset and ability to manage competing priorities
Optionally, you can add more information later (benefits, pre-screening questions, etc.)