Customer Service Representative (Dutch) at David Kennedy Recruitment | Torre
Customer Service Representative (Dutch)
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David Kennedy Recruitment

Customer Service Representative (Dutch)

David Kennedy Recruitment
Posted by
Cristian Bernal
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(14) info
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You'll empower customers in Spain, resolving tech challenges and driving career growth.
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Full-time

Legal agreement: Employment

Base compensation
USD1k - 2k/month

+ Bonuses (up to 15% of base compensation)

Negotiable
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Malaga, Calle de Orihuela, Torrevieja, Alicante, Spain
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Posted 14 days ago

Requirements and responsibilities

Position: Customer Service Representative. Location: Alicante/Malaga, Spain. Work Model: On-Site/hybrid model possible (2–3 days per week on-site, depending on performance). Employment Type: Full-time. Duties and Responsibilities: - Handle inbound customer inquiries via phone, chat, and email channels. - Support customers with mobile, internet, and TV-related questions and issues. - Assist with SIM card activation, mobile data setup, and account-related requests. - Guide customers through TV box installation and home internet setup processes. - Troubleshoot basic technical issues and provide effective solutions. - Deliver professional, customer-focused, and solution-oriented support. - Identify cross-selling and upselling opportunities when appropriate. - Maintain accurate customer records and interaction notes. - Collaborate with colleagues and internal teams to ensure high-quality customer service. - Meet service quality, productivity, and customer satisfaction targets. Requirements: - Native-level Dutch (C2), English at B1 level or higher. - Strong communication and customer service skills. - Customer-oriented mindset with excellent problem-solving abilities. - Comfortable identifying cross-selling and upselling opportunities. - Good computer literacy and ability to learn new systems quickly. - Tech-savvy with an interest in technology and telecommunications services. - Availability to work rotational schedules, including evenings and weekends. - Legal right to live and work in Spain with valid documentation (EU passport or residency permit). - Previous customer service, contact center, retail, hospitality, or sales experience. - Experience in telecommunications, technology, or technical support environments. - Experience handling phone, chat, or email support channels. Offer: - Be part of a dynamic multilingual, multicultural, and creative team with a positive and friendly atmosphere. - Guidance and tools to reach career potential. - Relocation support. - And much more.
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