About UsVentra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.Come Join Our Team!As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewardsHelp Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus!Job SummaryThe Manager, Correspondence and Collections is responsible for the for the daily operations of both teams and Mailroom.Essential Functions and TasksManages the Correspondence, Collection, and Mailroom Team including oversight of daily operations, orients new employees, trains staff according to processes for optimal performance, counsels’ staff, and disciplines employees in accordance with company policy and procedures. The Correspondence Manager will also plan, monitor, appraise, and review staff job contributions to ensure productivity and performance. Additionally, he/she will implement cross functional training and succession planning as allowable.Oversees and manages the overall health and management of the day-to-day correspondence, collection, and mailroom activities.Evaluates, designs, and implements improvement initiatives to deliver increased productivity, process efficiency, improved quality and deliver an industry leading customer experience.Implements, monitors, and analyzes report data to effectively and efficiently manage operation and throughput for the correspondence and collection department performance (e.g. metrics/service levels, process management, and quality performance for managing the mail received at the office, resolves patient billing issues, patient complaints, medical records requests, and bills, determine appropriate review for accounts to be sent to collections.,).Ensures appropriate staffing coverage, scheduling changes, and overall work force management.Tracks trends to monitor opportunities for enhancements, innovative solutions, and continuous process improvements.Performs special projects and other duties as assigned.Education and Experience RequirementsHigh School Diploma or GED.Bachelor’s degree in Business or equivalent or at least two (2) years of supervisory/management experience.One (1) year of healthcare customer service experience preferred.Knowledge, Skills, and AbilitiesWorking knowledge of scheduling/work force management software.Knowledge of customer service best practices, processes, and procedures.Knowledge of medical billing department processes and procedures.Strong customer service skills.Strong supervisory/management skills.Strong word processing, spreadsheet, and database software skills.Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages; and working with decimals.Strong management level oral, written, and interpersonal communication skills.Strong analytical skills.Strong problem-solving skills.Strong time management skills.Strong continuous process improvement skills.Strong detail orientation skills.Strong organizational skills.Ability to foster an environment of customer satisfaction and demonstrated outcomes.Ability to read, understand, and apply state/federal laws, regulations, and policies.CompensationBase Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.This position is also eligible for a discretionary incentive bonus in accordance with company policies.
