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Responsibilities
Who we wantYou will receive inbound calls from our Merchants, answering questions, while driving issues to resolution to the client’s satisfaction.We want our merchants to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution.Use your great verbal and written communication skills to provide excellent service to our merchants.Basic requirements for considerationResume with applicationHigh School diploma or GEDMinimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality).Quiet and secure working environment free from background noise and be able to guard client confidential information.Familiarity with computers and internet navigationInternet speed requirements: To test internet speed, visit www.speedtest.net and click GO - results will display at the top of the pagePing less than 50 msDownload greater than 12.0 MbpsUpload greater than 2.0 MbpsPreferred qualificationsExperience in a customer facing Call Center environment, preferably with an online bill pay service or financial institutionStrong work tenure with previous roles lasting a year or more
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