Operations Associate at Edge Services Partner Ltd | Torre
Operations Associate
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Edge Services Partner Ltd

Operations Associate

Edge Services Partner Ltd
Emma
Emma
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Full-time

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Remote (for Pakistan residents)
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Emma of Torre.ai
 4 months ago

Responsibilities

Operations Associate Role Opening (US Based company) — 100% Remote Team in PakistanRole DetailsRole Title: Operations AssociateDepartment: OperationsReporting To: Team LeadYears of Experience (Requirement): +3 years in operations, managementQualifications: Bachelors Business Management, BBAPreferred Candidates / Plus PointsStrong written and spoken American EnglishExperience working with U.S. clients and accounting systemsAbility to work flexible hours; operations department functions 24/7 with shift timing that change quarterlyWork shift hours:11 AM – 8 PM (PKT)6 PM – 3 AM (PKT)3 AM – 12 PM (PKT)ResponsibilitiesReport to Team Lead – Operations department; make decisions guided by policies, procedures, and business plan (receive guidance and oversight from Team Leads)Update Excel documents (templates provided) with passenger count details from rider sheets for multiple shuttle routesFleet and Driver Management: assign drivers and vehicles to scheduled trips considering driver availability, vehicle type, route efficiency, and service requirementsInput repeat trips into the dispatch systemInput driver availability into the dispatch systemMonitor scheduled routes via an online portal to ensure on-time performanceCoordinate with drivers to ensure on-time arrival to the garage for scheduled pickupsImplement and monitor quality control measures to guarantee safe and efficient transportation of passengersManage input of driver availability into the dispatch system and dispatch drivers on SauconAdd shuttles and bookings on Coach Manager; track drivers and update actuals on the systemConduct one-hour prior calls and monitor real-time trackingConfirm client requirements and communicate updatesAdd shuttle assignments as neededEnsure driver confirmations and coordinate any last-minute adjustmentsSkills / RequirementsTechnical SkillsProficiency in Microsoft Office Suite (Outlook, Word, Excel)Ability to quickly learn and navigate dispatch software and GPS tracking systems (tracking and scheduling software is a plus)Ability to work responsibly and report in an orderly manner since work is completely remotely orientedStrong management, data entry and coordination skillsCritical role in maintaining operational efficiency, ensuring smooth transportation schedules, and proactively resolving issues to enhance service qualityInterpersonal SkillsStrong communication and organizational skillsVerbal communication skills with spoken American EnglishDetail-oriented with a problem-solving mindsetAbility to manage time effectively and handle multiple tasksTeam player with a willingness to learn and adapt quicklyEqual opportunity employer (non-discrimination statement)Other RequirementsPersonal PC operating system for probation period: minimum Windows 11 and macOS 13; all employees should have a personal laptop available at all times as a backupAvailability over call during US (Eastern Time) working hours at all time and excellent internet connectivity (preferred 60 Mbps – 100 Mbps)We offerCompetitive salary package in USDNew laptop and a monitor upon completion of probation period (2 months)Opportunity for professional growth and developmentVibrant and collaborative work environmentCompany culture that values innovation and diversityCareer pathYour career path at the company will be consistent with how well you carry out your current role, including whether you have met or exceeded your objectives and how you demonstrate the company’s people values.Position in HierarchySenior Associate -> Team Lead -> ManagerWhy Join Us?Learn from the Best: Opportunity to learn logistics, dispatch, and transportation management from experienced professionals, with training and support for growth.A Team That Moves Together: Collaborative and supportive team environment working closely with the management team.Stability in a Growing Industry: Stable employment and long-term career progression within the transportation sector.U.S.-Centric Exposure: Build in-depth knowledge of multi-entity U.S. business operations.NoteThis job description provides a general overview and is not intended to be exhaustive; the company reserves the right to modify the job description.
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