Outreach Specialist (Future Opportunity) at Mae Health | Torre

Outreach Specialist (Future Opportunity)

You'll connect families to vital care, driving maternal health equity and meaningful outcomes.
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Freelance
Recurrent
Compensation USD4.5k/month
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Remote (for United States residents)
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Shared by
Emma of Torre.ai
about 1 month ago

Requirements and responsibilities


Join Our Outreach Talent Bench!Mae Health is actively building a pipeline of Outreach Specialists to support our continued growth. This role is critical to connecting members with care and driving meaningful health outcomes.We are identifying strong candidates in advance so we can move quickly as new positions open. Candidates who advance in this process may be selected for our outreach talent bench and receive priority consideration for upcoming roles.At Mae, we are: Solution-Oriented – We turn problems into opportunities. Curious – We ask thoughtful questions and learn quickly. Mission-Connected – We center mamas and doulas in everything we do. Adaptable – We move with urgency and adjust as we grow. Data-Driven – We measure what matters. Accountable – We own our outcomes. Transparent – We communicate clearly and honestly.If you care deeply about maternal health equity and want your work to directly impact families, this role is for you.Mae is hiring an Outreach Specialist to support enrollment and engagement of eligible health plan members. You will conduct high-volume outbound outreach to introduce Mae's services, explain doula support, and guide members through enrollment. This role requires strong communication skills, resilience, and the ability to build trust quickly.This role blends outreach, education, and mission-driven sales. You will introduce eligible members to Mae's services and guide them toward enrollment. Success requires both compassion and the ability to confidently convert interest into action.You will report to the Member Services Manager.What You'll OwnMember Outreach & EnrollmentMake 75+ outbound calls daily to eligible membersEducate members in English and Spanish about Mae's services and doula support.Build trust quickly through culturally responsive, compassionate communication.Address questions and objections with clarity and confidenceSecure enrollment during live conversations whenever possibleGuide members step-by-step through the onboarding processPerformance & ExecutionConsistently meet daily outreach and monthly enrollment targetsPrioritize outreach using internal systems and enrollment goalsDocument all outreach activity accurately in CRM toolsIdentify barriers impacting conversion and communicate solutions proactivelyTeam ContributionShare patterns, trends, and recurring member concernsEscalate operational or technical issues promptlyContribute ideas that improve outreach quality and conversion ratesWhat Success Looks LikeThis role is performance-based. Outreach Specialists are expected to consistently convert eligible members into enrollments while maintaining high-quality, respectful interactions.Minimum 75 outreach calls per dayMinimum 120 new member enrollments per monthConsistent achievement of monthly targetsClear, accurate documentation and follow-throughHigh-quality member interactions that reflect Mae's missionExperience We're Looking For1–3 years of experience in patient outreach, healthcare engagement, enrollment, or high-volume call environmentsProven track record of meeting or exceeding performance targetsComfortable handling high outbound call volumesAbility to work independently in a fully remote settingWhat Makes Someone Successful at MaeYou are:Strong influencing and motivational communication skillsEmotional resilience when handling rejection or sensitive conversationsHighly organized with strong time managementComfortable using Slack, Gmail, CRM systems, and digital toolsQuick learner in fast-moving environmentsPreferredExperience working with Medicaid populations or health plan membersExperience in maternal health, community health, or social servicesWork ExpectationsFully remote, U.S.-based roleFull-time, 1099 contract (LLC preferred)Monday through Friday availability between 10:00 a.m. and 6:00 p.m. ETReliable high-speed internetPrivate, quiet workspace suitable for confidential conversationsThis is a six-month contract with potential for extension based on performance and business needs. High performers may be considered for expanded responsibilities as the program scales.Compensation$4,500 per month, with potential for additional monthly performance bonuses.
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