Senior Director, Solutions Engineering
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Full-time
Compensation
USD147k - 189k/year
Posted about 3 years ago
Responsibilities
Onbe is a fast-growing FinTech company that stands for “on behalf.” They work on behalf of their clients as their comprehensive payments partner, transforming the way payments are imagined. They have a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of their clients and their consumers and workforces easier and better.
Onbe is looking to add a Senior Director, Solutions engineering to develop and maintain expertise of their capabilities and platforms, communicating their benefits and winning the confidence of potential clients' technology and product teams. This role will be a technical representative of the product team while aiding the organization in standing up deals and generating revenue.
Responsibilities:
- Be responsible for Onbe’s Solution Engineer function; establish processes, procedures, and documentation protocols to facilitate team member success.
- Partners with Product Management & Growth team leaders; drives the feedback loop that crafts the product roadmap.
- Refines Onbe’s position in particular segments or use cases.
- Partners with Implementation leadership to ensure success as customers integrate, go live, and ramp.
- Sets critical metrics to measure and ensure team success.
- Supports sales & account executives in closing complex new business.
- Partners internally to ensure proposed solutions are compliant, supported, and complete.
- Contributes to sales presentations, workflow/data modeling, and solution design to ensure prospects fully grasp the value of Onbe’s platform, and how to consume it.
- Leads discovery sessions with prospects to uncover needs & requirements; identifies products to address business problems & delivers value.
- Develops & maintains knowledge across Onbe’s capabilities & platforms, expertly communicates their benefits, and wins the trust of the product & technology teams of potential customers.
- Demonstrates our product's capabilities & articulates differentiators; relates technical information to technical & non-technical buyers.
- Documents solutions & engages internal teams to ensure successful implementation; support sales team members to move deals through the pipeline & recognize new revenue as efficiently as possible.
- Develops easy-to-consume documentation & drives improvements in the toolkits that help explain Onbe’s products & services to sales executives & prospects.
- Contributes to RFPs by ensuring the outlined solution meets compliance, is operationally supported, and is completed.
- Solicits/logs prospect feedback; uses your vantage point to spot trends and emerging customer needs.