Posted almost 4 years ago
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Responsibilities
• Customer-facing adoption and sales role to lead overall success of client´s service business in a geographic area, including management of customer success plan activities, adoption of services portal usage, identification and communication of customer risk and growth of new and renewal service bookings.
• Builds trusted relationships with account teams, partners and customers to understand customer needs and to find growth opportunities, presenting and developing support/service solutions to meet those needs, to deal closure.
• Generates and closes service deals, as referenced in the KPI section, in partnership with the account teams and partners.
• Focuses on driving customers through the following pitstops of the lifecycle, with specific activities related to the entry and exit criteria of those pitstops: Onboard, Implement, Use, Adopt, Expand, Renew.
• Introduces and teaches the Customer about the client´s solution. Specific activities will vary by offer, it may include turn on of telemetry information and technical deployment (leveraging technical resources).
• Researches the customer profile, documentation of a Customer Success Plan. Prior to the Customer Success plan, LPMs must do stakeholder mapping – identifying all the relevant business stakeholders at the Customer.
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