Patient Support Specialist at Advantia Health | Torre
Patient Support Specialist
Report
Advantia Health

Patient Support Specialist

Advantia Health
Emma
Emma
You'll empower women's healthcare by resolving patient financial journeys.
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Employment

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Remote (for United States residents)
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Posted 5 months ago

Requirements and responsibilities

Job DescriptionThe Patient Support Specialist is responsible for responding to patient inquiries regarding insurance benefits, patient responsibility, insurance updates, payment plans, eligibility and claims in a confidential, professional, and ethical manner. Communication with patients must be timely and documented in Athena. This role reports to the RCM Patient Support and Collections Manager.Job Responsibilities:Respond to patient questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, patient responsibility, eligibility and claims in a confidential, professional, and ethical manner.Resolve patient issues and complaints in a timely manner.Establish payment plans as requested.Document Athena with clear, concise and thorough notesWork patient cases/inquiries in Athena.Respond to patient calls/requests within 48 hours of initial request.Research and analyze data to address operational challenges and customer service issues. Report on any trends to management.Provide patients with requested information, including those that are difficult and upset.Assist with other billing/collection duties, as needed.Job Requirements:High School/GED Education requiredPrevious experience in medical billing or a related field is preferred.Proficiency in electronic health records and billing software preferred.Athena experience preferred.Benefits & Compensation:Health, Dental, and Vision InsuranceHealth Savings Account (HSA) and Flexible Savings Account (FSA) Option401k Retirement PlanLife and Disability InsurancesPaid holidays/PTOPlease note: Advantia Health provides unparalleled healthcare to our customers by employing the most highly qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination or an approved request for accommodation is required as a condition of employment.Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage EOE M/F/D/V.

Indefinitely open

Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.