Programmatic Technical Account Manager at Quantcast | Torre
Programmatic Technical Account Manager
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Quantcast

Programmatic Technical Account Manager

Quantcast
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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Hybrid (Toronto)
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Posted over 2 years ago

Requirements and responsibilities

Quantcast is a global Demand Side Platform (DSP) powered by AI, with a strong foundation of measurement and consumer analytics. We empower marketers to reach audiences and achieve measurable advertising outcomes across the Open Web. Since 2006, Quantcast has consistently set the industry standard by introducing groundbreaking initiatives such as the first measurement platform for digital publishers and the first AI-powered DSP. We are committed to building an inclusive and diverse environment where everyone can be their authentic self. As a Programmatic Technical Account Manager at Quantcast, you will have an aligned book of clients to understand their goals and help with adoption & support of the Quantcast Platform. You will be responsible for investigating a multitude of issues that may impact advertising campaigns, seeking input and mentorship from senior partners around custom implementations and unusual issues. You will use your effective analytical skills to identify the root causes of various issues and develop creative strategies toward resolutions, all while keeping the customer as your north star. Responsibilities: - Proactively monitor campaign performance to ensure the book of business is healthy and has an opportunity to scale. - Investigate campaign related concerns including: Campaign under-deliveries, poor performance, data discrepancies (impression, click, conversion, etc.), issues related to fraud and brand safety, site tag implementation and creative issues, and integrations with various third party systems. - Provide technical insight and support for complex site tag setup, goal recommendations, performance / delivery / viewability trade-offs, modeling recommendations and standard methodologies, creative setup, and campaign setup recommendations. - Act as a pivotal resource for platform support for both internal and external customers, troubleshooting and resolving any technical issues they may encounter. - Lead platform demonstrations and speak to technical topics in client calls. - Respond to and/or amplify issues in a timely manner, communicating effectively between our Sales, Product, and Engineering teams, consistently striving for a satisfactory resolution. - Provide excellent customer support through internal and external client communication channels. - Develop a deep understanding of Quantcast product offerings and help customers align the right products to achieve their goals.
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