Virtual Assistant – Admin, Product Uploads & Customer Support at Mondan & Co | Torre
Virtual Assistant – Admin, Product Uploads & Customer Support
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Mondan & Co

Virtual Assistant – Admin, Product Uploads & Customer Support

Mondan & Co
Posted by
J
Emma
Emma
You will manage administrative tasks, upload products, and provide customer support for an e-commerce platform.
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Freelance
Recurrent (~30 hours per week)
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Remote (anywhere)
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Posted 11 months ago

Requirements and responsibilities

We’re searching for a Virtual Assistant who thrives on detail and enjoys keeping things running smoothly in the background. Serás responsable de una combinación de tareas administrativas, carga de productos y soporte al cliente, todas esenciales para nuestras operaciones diarias. Este no es un trabajo típico de asistente virtual. Serás responsable de mantener actualizadas las listas de productos, gestionar nuestra aplicación y paneles de control, y comunicarte directamente con los clientes para ayudarlos a obtener el máximo beneficio de nuestra plataforma. Si eres organizado, tienes habilidades tecnológicas y te gusta resolver problemas antes de que surjan, queremos saber de ti. What You’ll Do: * Upload and update products, images, and assets in our app and web dashboards. * Monitor and update product listings (fix out-of-stock items, broken links, expired content). * Respond to customer questions about orders, designs, and app use (via email/chat). * Coordinate updates between design and app teams. * Test the app for bugs or missing content and flag them early. * Keep content libraries and admin panels organized and accurate. * Prepare simple internal reports as needed. What You’ll Need: * Excellent written English (clear, warm, and direct). * Experience with backend dashboards (Shopify, WordPress, WooCommerce, or similar). * Detail-oriented and organized—accuracy is a must. * Comfortable using Google Drive, Docs, Sheets, and task management tools. * Bonus: Experience with Canva or Figma. Who You Are: * You anticipate needs and spot issues before they escalate. * You’re independent, reliable, and communicate well with remote teams. * You want to be part of something long-term—not just another gig.
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