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Posted 5 months ago
Requirements and responsibilities
Job DescriptionWe are seeking an exceptional Senior Solutions Architect & Customer Advisor to serve as one of the most senior technical leaders in our organization. This role represents the pinnacle of customer-facing technical excellence, combining deep cloud architecture expertise with strategic consulting and solution design capabilities. As a Senior Solutions Architect & Customer Advisor, you will serve as a trusted advisor to C-suite executives at our largest and most strategic enterprise clients. Your primary focus will be technical architecture and consulting, working directly with clients to design and architect cloud solutions that solve complex business problems and drive transformation. This role will orchestrate global teams to deliver world-class solutions across Hybrid Cloud, Data Center Modernization, and AI-enabled transformation. Your work will directly influence not only individual customer outcomes but also shape our broader solution portfolio, investment decisions, and go-to-market strategy. You will have direct access to our Executive Leadership Team and serve as a technical authority whose insights drive innovation across the organization.Job Responsibilities:Technical Discovery & Solution DesignLead technical discovery engagements to assess current cloud maturity, identify hybrid cloud opportunities, and understand infrastructure and application modernization requirementsConduct comprehensive assessments of customer technology environments to identify gaps, risks, and transformation opportunitiesTranslate customer business challenges into technical requirements and cloud architecture specificationsDesign end-to-end cloud solutions across private cloud, hybrid cloud, and data center ecosystems, including network and cybersecurityDevelop technical roadmaps that align cloud strategy with business objectivesCreate proofs-of-concept, reference architectures, and migration strategiesCloud Architecture & Technical LeadershipArchitect and optimize hybrid cloud solutions across AWS, Azure, and/or GCP platforms, ensuring resilience, scalability, and operational excellenceDesign cloud-native architectures leveraging infrastructure-as-code (Terraform, CloudFormation), automation, and DevOps practicesProvide technical leadership on data center modernization, VMware environments, and private cloud platformsAdvise on AI/ML integration, intelligent automation, and emerging cloud technologiesEnsure solutions meet security, compliance, and regulatory requirements for regulated industriesServe as technical escalation point for the most challenging architectural decisionsLead architecture review sessions and provide technical governance on complex solutionsTrusted Technical Advisor & Client ConsultingBuild trusted advisor relationships with CTO/CIO-level executives at enterprise clientsEngage customers through consultative technical conversations to understand their cloud transformation goalsAdvise clients on cloud modernization strategies, technology selection, and architectural best practicesGuide customers through complex technical decisions around cloud adoption, workload migration, and platform selectionServe as the customer's technical advocate internally, ensuring their requirements drive solution developmentNavigate technical discussions across multiple stakeholder levels, from infrastructure teams to executive leadershipSolution Positioning & Technical ValidationDevelop technically sound and commercially viable cloud solutions aligned to customer requirements and budgetsCreate compelling technical proposals, architecture diagrams, and solution documentationParticipate in RFx responses, providing technical content and architecture sectionsSupport pursuit activities by validating technical feasibility and sizing cloud solutions appropriatelyCollaborate with sales and delivery teams to ensure solutions are both technically excellent and deliverableLead technical presentations and workshops with customer stakeholdersRegulated Industry ExpertiseApply working knowledge of Banking & Financial Services OR Healthcare industry technology environmentsUnderstand regulatory and compliance requirements (PCI-DSS, SOX, HIPAA, HITECH) as they relate to cloud architectureDesign solutions that address industry-specific operational and security requirementsNavigate compliance constraints in cloud solution designLeverage experience working with regulated industry clients to inform architecture decisionsInnovation & Technical Thought LeadershipStay current with emerging cloud technologies, AI/ML capabilities, and infrastructure innovationsTranslate emerging technology trends into practical customer applicationsProvide input on product direction and engineering priorities based on customer needsDevelop technical thought leadership content including reference architectures, whitepapers, and technical articlesRepresent the organization at technical conferences and industry eventsContribute to technical communities and forumsMentorship & Knowledge SharingMentor Solutions Architects and technical consultants in cloud architecture and customer engagementShare technical knowledge and best practices across the organizationCreate reusable architecture patterns and frameworksCoach team members on technical discovery and consultative approachesFoster technical excellence and continuous learning cultureRequired QualificationsBachelor's degree in Computer Science, Information Technology, Engineering or related field; MBA or relevant graduate degree preferred15+ years of hands-on experience in cloud architecture, enterprise infrastructure or solutions architectureProven track record designing and implementing large-scale cloud solutions for enterprise clientsDeep expertise in Hybrid Cloud and Data Center architecture with focus on at least two major platforms (AWS, Azure, GCP) and experience with private cloud platforms (VMware, OpenStack)Strong technical foundation in infrastructure, networking, security, and cloud-native developmentDemonstrated ability to architect solutions from requirements through implementationExperience working with Banking & Financial Services or Healthcare clients on cloud initiatives.Information security, risk management, and regulatory expertiseUnderstanding of industry-specific operational models and applicationsExperience navigating compliance requirements in solution designExperience influencing product roadmaps and engineering prioritiesActive participation in technical standards bodies or industry working groupsTrack record of innovation and continuous improvement initiativesDiscover your inner Racker - click here!TravelAs per business requirementsSponsorshipThis role is not sponsorship eligibleCandidates need to be legally allowed to work in the US for any employerSalary Range$161,000 - $268,300 a yearOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,000/year in our lowest geographic market up to $268,300/year in our highest geographic market. Pay is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonuses or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP). Learn more about the benefits at Rackspace#LI-VM1
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