Why Work Here?At Arkatechture, we have a simple shared mission: to build a sustainable organization built upon three pillars: Do something meaningful, With a great team, Earning what you deserve.Founded in 2012, Arkatechture has grown into a nationally recognized data and technology company, partnering with organizations across the fintech, AI, and financial services spaces. We combine deep industry knowledge with technical expertise to help our clients unlock the full potential of their data. Whether it’s modernizing infrastructure, building analytics platforms, or leveraging AI for smarter decision-making, we thrive at the intersection of innovation and impact.Our team is made up of curious, collaborative, and community-minded professionals who are passionate about solving complex problems and staying ahead of what’s next in data and technology. While our roots are in New England, our reach is nationwide, and we support flexible, remote-friendly work to match.We offer a competitive benefits package that includes:A flexible remote work policy with optional access to our Portland, Maine officeA 4-day workweek after 3 years of serviceGenerous paid time off, including 11 holidaysMedical, disability, life insurance, and optional dental/vision401(k) retirement plan with company matchTraining & certification reimbursementMilestone recognition programs, annual PTO increases, and moreAll employees share our core values: put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much.The PositionArkatechture is seeking a Support Desk Administrator to manage and support the operational health, security, and reliability of Arkalytics environments for both internal teams and customers. This role is responsible for system administration, user provisioning, platform configuration, and operational incident response across cloud and analytics platforms. The Support Desk Administrator will proactively monitor environments, maintain system performance, enforce security policies, and support release and deployment processes using established CI/CD and change management procedures. The ideal candidate is a detail-oriented technical professional with strong Linux/cloud administration skills and a passion for platform stability, security, and customer success.Key ResponsibilitiesTroubleshoot and resolve issues which may require admin privileges and knowledgeBasic operational administration (setting up of permissions, folders, RBAC, policies etc) of all assigned Arkalytics systems (internal and client facing)Contribute to best practices that can be followed by the Support Services teamManage and contribute to Admin documentation for the Support Services teamUser provisioning (offboarding, onboarding, role changes) following Arkalytics policiesPart of Information security team responsible for Arkalytics platform securityEnsure security controls are in place at all timesPerformance tuning of systemsAdditional responsibilities as assignedRequirements2+ years of experience in a similar individual contributor roleBachelor's degree in a related field or comparable work experience is acceptable for this positionStrong experience working with Unix/Linux operating systems and administration of such systemsExperience with Tableau, PowerBI or another BI Tool is a mustExperience with cloud computing preferably AWS is preferredExperience working on a service desk in a customer facing support roleExperience with systems such as Snowflake, Jenkins, OpenVPN, Bitbucket, and Auth0Preferred ExperienceTableau Server or PowerBI level Certification or a different tier is preferredKnowledge of Git, Jira, Confluence, Slack in an agile environmentExperience working on a service delivery teamExperience working with financial institutions such as Credit unions, BanksAbout ArkatechtureAt Arkatechture, we love data — we play with it and learn from it every day, and we want you to love your data, too.We are a data consultation and services company specializing in data quality, visualization, and management, as well as customized enterprise-level solutions. We work with companies big and small to help solve their data challenges and reveal how they can leverage their data in brand new ways. Need to collect, clean, or visualize your data? We can help.The Apply ProcessPlease send a cover letter and resume with your application. You must submit both documents to be considered for the position. We’re building a diverse team of people who care about doing meaningful work with great people. If that excites you, apply and let’s start the conversation.
