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About CertifIDCybercrime is rising, reaching record highs in 2024. CertifID provides a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts—helping mitigate risks and ensuring transactions are conducted with confidence and peace of mind.CertifID is on a mission to end wire fraud. As we scale our impact, we are looking for a Sr. Manager of Sales Operations to operate as a senior individual contributor and thought partner to Sales leadership.What You’ll DoStrategic Ownership: Act as a strategic partner to Sales Leadership, identifying bottlenecks in the sales funnel and proactively proposing solutions to drive revenue growth.Sales Performance & KPIs: Define, build, and operationalize core sales metrics including pipeline health, conversion rates, and sales velocity.Compensation & Incentives: Own the end-to-end administration of sales commission structures, ensuring tracking is accurate, transparent, and motivating for the team.Tech Stack Excellence: Manage and optimize our GTM tech stack, specifically Salesforce and Gong, to ensure data integrity and process efficiency.Sales Methodology: Support the implementation and reinforcement of sales methodologies to create a predictable and repeatable sales motion.Project Leadership: Own major initiatives solo—from selecting new vendor tools to redesigning the lead-to-cash workflow—with minimal oversight.Who You AreA Strategic Thinker: You look beyond the “what” to understand the “why.” You don't just pull reports; you provide insights that influence our GTM direction.Startup Veteran: You are comfortable moving fast and staying proactive in an environment where the playbook is still being written.Executive Presence: You are confident in a room with leadership, able to defend your data and provide pushback when necessary to protect the integrity of the sales process.Relatable & Adaptable: You can navigate different personalities across the sales organization, from high-energy AEs to analytical finance partners.Tech Savvy: You have a deep mastery of SFDC and experience integrating sales engagement platforms like Salesloft or Outreach.What We’re Looking ForExperience: 5+ years in Sales Operations, Revenue Operations, or GTM Strategy, ideally within a high-growth SaaS environment.Individual Contributor DNA: You enjoy being “hands-on-keys” and have a proven track record of owning complex projects from conception to completion.Analytical Rigor: Expert-level skills in sales tracking, forecasting, and pipeline management.Communication: Exceptional ability to translate complex data into actionable narratives for stakeholders.Experience in roles where you were the primary owner of Sales Ops systems and processes (not just a contributor).What We OfferFlexible vacation12 company-paid holidays10 paid sick daysNo work on your birthdayHealth, dental, and vision Insurance (including a $0 option)401(k) with matching, and no waiting periodEquityLife insuranceGenerous parental paid leaveWellness reimbursement of $300/yearRemote worker reimbursement of $300/yearProfessional development reimbursementCompetitive payAn award-winning cultureApplication EncouragementNot sure if you check all the boxes? Apply anyway. Great talent comes in many forms, and they value potential as much as experience.AI DisclaimerThey may use artificial intelligence (AI) tools to support parts of the hiring process, assisting the recruitment team but not replacing human judgment. Final hiring decisions are ultimately made by humans.
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