Support Engineer at Prompt Health | Torre

Support Engineer

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Full-time
Compensation
USD90k - 125k/year
Non-negotiable
location_on
Remote (for United States residents)
Posted 10 months ago

Responsibilities


Job Title: Support Engineer. Company Overview: Prompt is revolutionizing healthcare by delivering highly automated and modern B2B enterprise software to rehab therapy businesses, their teams, and the patients they serve. We have established ourselves as the leading platform in the space, are setting a new standard in healthcare technology, and are rapidly growing our market share. We are looking for a Support Engineer to support our SaaS products by bridging the gap between the engineering and client experience teams. Why work for Prompt? * Big Challenges: At Prompt, we solve complex and unique problems that have challenged the healthcare industry for years. * Talented People: Prompt is built by a team of highly skilled and proven professionals who have made significant contributions in their fields before joining forces to create the leading software for rehab therapists. * Healthy Approach: This isn’t an investment bank. At Prompt, you own your workload, and the organization values smart work over hard work. * Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care while reducing environmental waste. This means fewer surgeries, less narcotic-based pain treatment, and a move toward digital solutions in a traditionally paper-heavy industry. Responsibilities * Collaborate with product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products. * Meet virtually with customers and internal stakeholders to diagnose potential issues. * Reproduce, debug, and identify root causes of issues in production and development environments. * Write detailed technical specifications for product engineers to reproduce and resolve identified issues. * Write efficient scripts and database queries to resolve issues and respond to stakeholder requests. Qualifications * 3+ years of experience as a Support Engineer or Software Developer with customer-facing responsibilities. * Working knowledge of MySQL or an equivalent relational database querying language (Postgres, MSSQL, etc.). * Ability to read and write code using at least one modern programming language. * Comfortable using Chrome DevTools (or equivalent) to investigate and debug issues with web applications. * Proven experience debugging complex API integrations. * Ready to work in a fast-paced environment, with occasional requirements to work beyond standard hours. * Strong communication skills and ability to clearly articulate thoughts and decisions, including with senior leadership. * Strong time management skills, including the ability to prioritize tasks and focus on the most pressing issues. Preferred Qualifications * Experience in software development (especially using PHP, Python, or modern JavaScript frameworks like Vue and React). * Experience in customer support or directly responding to customer issues. * Knowledge of various AWS services such as EC2, S3, Route 53, or CloudWatch. * Background in the healthcare industry. * Prior startup and/or B2B SaaS technology organization experience. Perks * Competitive salaries. * Remote/hybrid environment. * Potential equity compensation for outstanding performance. * Flexible PTO. * Company-sponsored lunches. * Company-paid disability and life insurance benefits. * Company-paid family and medical leave. * Medical, dental, and vision insurance benefits. * Discounted pet insurance. * FSA/DCA and commuter benefits. * 401k. * Credits for online fitness classes/gym memberships. * Recovery suite at HQ – includes a cold plunge, sauna, and shower.