Open PositionClient Onboarding Manager - ClaritiReports To: Director of ImplementationsLocation: Remote (US Based)About UsAt HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team.What We’re Looking ForWe’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work.In this role, you’ll roll up your sleeves and take on a high-volume workload with energy and enthusiasm. You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. Most importantly, you’re excited about the chance to make an impact—not only within our company but also in the broader healthcare community we serve.Why Join UsAt HST Pathways, you’ll find more than just a job — you’ll find a place to grow, contribute, and belong. We offer the flexibility of remote work and the stability of a well-backed, profitable company. You’ll collaborate with talented teammates who are passionate about healthcare innovation and committed to each other’s success.ResponsibilitiesThe Client Onboarding Manager - Clariti leads the implementation team responsible for onboarding clients onto Clariti, HST Pathways’ estimation platform. This role requires a highly process-oriented leader with strong experience in healthcare revenue cycle workflows, including insurance eligibility, verification, authorization, and payer contract structures, who can identify root causes and drive effective, scalable solutions. Key responsibilities include:Lead, coach, and develop the Product Implementation team to deliver successful, on-time client onboarding experiencesDiagnose implementation challenges, identify root causes, and implement process improvements and solutions to drive consistent outcomesOversee the full implementation lifecycle, ensuring projects meet timelines, quality standards, and client expectationsServe as an escalation point for complex client issues, using analytical problem-solving and de-escalation skills to resolve concerns effectivelyApply understanding of RCM and medical billing workflows to guide implementations across hospitals, ASCs, anesthesia groups, and physician practicesPartner cross-functionally with Sales, Training, Product, and Client Services to align priorities, resources, and client needsEstablish and monitor key performance indicators (KPIs) related to implementation success, client satisfaction, and team performanceDrive continuous improvement of implementation processes, tools, and best practicesSupport hiring, onboarding, and performance management of team membersProvide regular reporting and updates to leadership on implementation progress and risksRequired Qualifications3+ years of people management experience3+ years of implementation, onboarding, or project management experienceStrong knowledge of healthcare revenue cycle workflows, specifically Insurance Eligibility, Verification, Authorization processes, and Payer Contract structures across hospitals, ASCs, anesthesia groups, and physician practicesProven ability to diagnose problems, identify root causes, and develop effective solutions in complex environmentsStrong analytical, critical thinking, and problem-solving skillsDemonstrated ability to de-escalate and resolve client concerns in a professional and effective mannerExcellent communication and interpersonal skillsHighly organized with the ability to manage multiple priorities in a fast-paced environmentUp to 25% TravelPreferred QualificationsExperience in healthcare technology or SaaS implementations (ideally estimation or financial tools like Clariti)Bachelor’s degree in Business, Healthcare Administration, or related fieldExperience with project management tools and methodologiesCore Focus Areas (What Success Looks Like)Process Excellence: Identifies gaps, fixes broken workflows, and builds scalable solutionsRCM Expertise: Applies billing and reimbursement knowledge to drive successful implementationsProblem Solving: Quickly diagnoses issues and leads resolution with confidenceClient Success: Ensures smooth onboarding and strong client relationshipsTeam Leadership: Develops a high-performing, accountable teamTeam Culture + ValuesOne Team: We win together, support each other, and share credit.Inclusion: We respect differences and welcome every voice.Transparency: We’re open, honest, and clear about our goals.Agility: We move fast, test ideas, and learn as we go.Empathy: We listen, care, and anticipate others’ needs.Growth Mindset: We stay curious, keep learning, and aim to improve every day.Proactivity: We act thoughtfully, own outcomes, and bring our best selves to work.Perks & BenefitsRemote work environmentHealth benefits paid for employeesFlexible Paid Time Off Policy11 company holidays per yearPaid parental leave401K with matching contributionsLearning and development allowanceA diverse, inclusive, and fun team!HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.
2 months ago