Customer Program Director at Intellum | Torre
Customer Program Director
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Intellum

Customer Program Director

Intellum
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: Employment

Compensation
USD72k - 108k/year
Non-negotiable
location_on
Remote (anywhere)
Posted over 5 years ago

Responsibilities

• Responsible for delivery, scale, maintenance, and improvement of both new and existing programs. • Provide status reports on a consistent basis to various stakeholders by gathering, analyzing, and summarizing relevant information– progress, risks, issues, and changes. • Lead technical initiatives around integrations with various vendors and teams (internal and external) to enable successful delivery of education initiatives. • Understand strategic business, operational objectives, and technical requirements to define program scope. • Manage full lifecycle of programs (scoping, planning, resource allocation, implementation, etc.). • Monitor deliverables, milestones roadblocks and change requests • Proactively identifies problems, proposes solutions, pushes for decisions, and resolves issues as needed. • Tackle complex problems with a strategic mindset and create programs for solving those problems. • Maintain the team's focus on the strategy set by the Customer and Intellum and accountability for goal oriented results. • Proactively identifies problems, risks, and bottlenecks– proposes solutions, pushes for decisions, resolves cross-team issues and escalates issues as needed. • Proactively identify inefficiencies that are holding the team back, and drive better, more efficient workflows. • Collaborate with internal teams to accomplish tasks and milestones. • Demonstrate formal and informal leadership skills, relationship-building skills, presentation/communication skills. • Build and maintain strong relationships with key customer stakeholders. • Develop a solid and trusting relationship between major key Customers and Intellum. • Serve as the link of communication between key customers and internal teams. • Manage Intellum team assigned to the key Customer. • Work with internal teams dedicated to the same Customer to ensure consistency and success. • Planning and presenting/reporting on account progress, goals, and quarterly initiatives to share with team members and internal stakeholders (executive and senior leadership). • Meeting all Customer needs and deliverables according to proposed timelines.
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