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Responsibilities
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.Toast is looking for a Payments Pricing & Operations Analyst II to play an integral role in scaling Toast’s rapidly growing business. In this role, you'll partner closely with Sales, Legal, and Finance to review strategic deals, help structure sound commercial and pricing terms, and keep deal reviews moving efficiently through to close. You'll build deep expertise in Toast's payments pricing and card processing structures, using that knowledge to guide deal strategy, manage the inclusion of customized contract terms, and track contractual financial commitments from start to finish.This role is built to grow. Over time, you’ll take on more pricing responsibilities - from direct customer and prospect pricing conversations to pricing operations process improvement, expanding your scope and impact over time.A day in the life (Responsibilities)Support the review of strategic deals in coordination with cross-functional partners, helping ensure sound commercial and pricing decisionsBecome an expert in card processing pricing, including market pricing strategies, interchange, network/scheme fees, and other processing costsCollaborate cross-functionally with Sales, Legal, Finance, and other teams to keep deal reviews moving efficiently and on scheduleManage the inclusion of customized contract terms within established guidelinesSupport the tracking and fulfillment of contractual financial commitmentsManage customer requests related to payments pricing and billing, including direct customer conversations and rate analysisSupport the sales team as a subject matter expert on Toast's payment solutions and pricing structureUse Salesforce and Excel daily to manage deal flow and reportingWhat you'll need to thrive (Requirements)Bachelor's Degree in Finance, Business or related fields required2-4 years of experience in an analytical, deal support, or operations role, ideally with cross-functional exposureExceptional organizational skills with the ability to manage multiple deals, deadlines, and stakeholders simultaneously without losing accuracy or paceStrong attention to detail, especially when reviewing contract terms and pricing structuresAn inquisitive nature and a mathematical/analytical mindProven ability to work cross-functionally and communicate clearly with various internal stakeholdersExperience contributing to department level strategic initiatives from conception to deliveryDemonstrated experience identifying potential process improvement opportunities to derive operational efficienciesA proactive, solutions-oriented mindset with strong problem-solving instinctsAbility to manage multiple competing priorities in a high growth, fast-paced environmentWhat will help you stand out (Nonessential Skills/Nice to Haves)Experience in the card processing industryExperience in Relationship Management or other similar client facing functionExperience working with large data sets and querying relational databases via SQL, and leveraging analytics tools such as Sigma or HexExperience in a high growth tech companyExperience using Salesforce or another Customer Relationship Management System (CRM) and related reports and dashboardsOur Total Rewards PhilosophyWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.Zone A: $72,000—$115,000 USDZone B: $63,000—$101,000 USDZone C: $57,000—$91,000 USDOur Approach to Hybrid WorkingWe embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region.
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