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Responsibilities
We’re hiring a Head of Client Delivery to own the full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success.This is a senior, hands-on role where you’ll lead client delivery, manage implementations, and ensure measurable outcomes using modern AI-driven and GTM systems.If you’ve led client success, implementation, or solutions delivery in fast-moving environments, and can balance strategy with execution, this role is for you.ResponsibilitiesPost-Sales Delivery & ImplementationOwn the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoptionEnsure clients achieve measurable outcomes and time-to-valueOversee multiple client implementations while maintaining quality and timelinesClient Ownership & AccountabilityAct as the primary owner for client success, satisfaction, and retentionServe as a trusted advisor to client stakeholdersManage complex escalations and lead resolution strategiesTechnical & GTM EnablementPartner with Sales, Product, and Engineering on implementations and custom use casesTranslate business goals into technical workflows and execution plansEnsure GTM systems, automation, and integrations are optimizedProcess Building & OptimizationBuild and refine client delivery processes, playbooks, and SOPsIdentify risks early and proactively prevent delivery issuesHelp scale the Client Delivery and Success functionLeadership & CollaborationAlign cross-functional teams across delivery, product, and go-to-marketContribute to long-term strategy for retention and expansionDrive continuous improvement through data, feedback, and insightsRequirementsSenior-level experience in Client Success, Implementation, Solutions Engineering, or GTM rolesStrong understanding of GTM systems, automation workflows, and integrationsExperience working directly with clients in high-stakes, outcome-driven environmentsStrong communication skills with both technical and non-technical stakeholdersProven problem-solving and risk management capabilitiesComfortable working remote during U.S. business hoursNice to HaveExperience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.)Experience scaling client delivery or post-sales functionsExperience managing complex technical implementations and integrationsBachelor’s degree in Business, Engineering, Computer Science, or related fieldTools & TechGTM and automation toolsAI platforms (ChatGPT, Claude, Clay)CRM and client delivery systemsIntegration and workflow toolsWhy JoinOwn and lead client delivery and success at scaleWork at the intersection of AI, automation, and GTM systemsDirect impact on client outcomes, retention, and growthHigh-ownership leadership role in a fast-growing environmentFully remote role with strategic influence and execution responsibilityWhat Success Looks LikeStrong client onboarding and implementation success ratesFaster time-to-value and adoption milestonesHigh client satisfaction and retentionReduced delivery risks and escalationsGrowth through account expansion and long-term client successApply NowIf you’re a Head of Client Delivery who can own implementations, drive outcomes, and scale client success, we’d love to hear from you.Apply now and help build a high-performing, client-focused delivery function.
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