Customer Success – Operations (India Region)

Mercor

(84)

Emma

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Full-time

Legal agreement: Employment

Provide your expected compensation while applying

Remote (for India residents)

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about 1 month ago

Mercor’s Talent Success team is looking for professionals who can deliver a great experience to users applying, interviewing, accepting offers, and getting paid through the platform.Strong Fit:1–3 years in Customer Success, Operations, or SaaS/Product SupportExcellent written English & communication skillsExperience with Zendesk, Intercom, Freshdesk, Help Scout, Crisp or similarStrong troubleshooting & problem-solving abilityComfortable working with product and engineering teamsGood understanding of modern websites / SaaS applicationsWhat You’ll Do:Resolve talent support issuesInvestigate and triage platform problemsIdentify recurring user pain pointsCreate support documentationWork with Product & Engineering to improve user experienceRepresent talent feedback internallyMercor also welcomes candidates with strong transferable skills even if they don’t meet every preferred qualification.

User since: Aug 2026

About Mercor:

Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge, experience, and context that can't be captured in code alone. Today, more than 30,000 experts in our network collectively earn over $2 million a day.

mission:

We connect human expertise with leading AI labs and enterprises to train frontier models.

Reputation:

(84)

Jobs posted: 41

Candidate review speed: ~4 hours

Signalers: 1.6K

Feedback summarized by AI: Applicants who reached late stages reported positive, straightforward interviews. While some found the process interesting, others noted unclear instructions, excessive rounds, payment discrepancies, lack of projects, and potential referral farming.Applicants who didn't reach the late stages reported a positive, easy process. Some suggested native language technical tests. However, many noted a lack of communication, hiring transparency concerns, and frustration over indefinite status.

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Customer Success – Operations (India Region)

Emma

Responsibilities

Skills wanted:

Language(s) required: