Role: AI Activation Coordinator (Customer Operations & Client Experience). Mission: - Ensure every PAULAI client experiences a fast, organized, premium onboarding and support experience that drives adoption, confidence, retention, and long-term success. - Own the operational flow between the client, onboarding, implementation, QA, and support teams. - Ensure no client ever feels lost, ignored, or uncertain about what happens next. Outcomes: - Fast and smooth client activation. - Premium customer experience. - Operational excellence. - AI quality control and delivery oversight. - Client adoption and retention. Core Responsibilities: - Welcome new clients immediately after sale. - Coordinate onboarding process. - Schedule kickoff calls. - Ensure forms and information are completed. - Guide clients through next steps. - Maintain onboarding timelines. - Act as primary operational contact for clients. - Respond to support questions promptly. - Provide updates proactively. - Ensure clients always know project status. - Escalate urgent issues internally. - Manage Monday.com boards. - Update tasks and statuses daily. - Ensure implementation tasks are completed. - Coordinate between departments. - Track deadlines and blockers. - Review onboarding completion. - Check AI setup quality. - Monitor call routing and workflow performance. - Flag operational issues. - Ensure implementation standards are met. - Track client engagement and usage. - Identify inactive and disengaged accounts. - Follow up with struggling clients. - Encourage adoption of key features. - Support retention efforts. Competencies: - Organizational excellence. - Strong written and verbal English communication skills. - Customer experience mindset. - Problem solving. - Process discipline. - Emotional intelligence. First 90 Days Goals: - Learn PAULAI systems and workflows. - Understand onboarding process. - Begin managing client communication. - Maintain project boards accurately. - Independently coordinate onboarding. - Improve response speed and organization. - Identify operational gaps. - Begin contributing process improvements. - Fully own onboarding coordination. - Maintain high client satisfaction. - Reduce onboarding delays. - Become trusted operational point-of-contact for clients.

AI Activation Coordinator

Emma

Responsibilities

Skills wanted:

Language(s) required:

Lyndin Wasson

About Paul Gough:

mission:

www.paulgough.com/

Admin access needed