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This is a seasonal, hourly paid position where you will be expected to work 40 hours per week and is anticipated to last through October 30, 2026Company OverviewHelp Shape the Future of Music Creation and Education at MakeMusicAt MakeMusic, we believe music has the power to inspire, connect, and transform lives. For over three decades, we’ve been at the forefront of music technology, building tools that help musicians compose, teach, learn, and perform. Our products are trusted by Grammy-winning composers, world-class educators, and students in classrooms and homes around the globe.With MakeMusic Cloud, we’ve reimagined music practice for the digital age by offering students real-time feedback, access to an extensive repertoire library, and seamless tools for educators to track progress and personalize instruction.If you’re passionate about music, driven by innovation, and eager to create tools that empower musicians and educators around the world, then MakeMusic is the stage you’ve been looking for!We would love to have you join our ever-growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed.General SummaryAs a Seasonal Customer Service Representative, your primary mission will be to ensure smooth and efficient order processing during our peak back-to-school season. You'll play a crucial role in supporting our sales and customer success teams, engaging directly with customers via telephone and online communications to quickly and accurately process and activate orders. Beyond order fulfillment, you'll assist with essential Customer Relationship Management (CRM) data cleanup and organization, directly contributing to customer satisfaction and operational efficiency during this crucial period.You're a continuous learner with a hunger for knowledge, approaching challenges as opportunities to improve. You value team members' input from all levels and actively seek ways to support your colleagues. You will sit directly with the Sales & Customer Success Teams, and report to the Director of Sales. Core Functions: Efficiently process a high volume of inbound customer orders received via phone, email, and chat, ensuring accuracy and speed during peak seasonal periods.Expedite customer order placement and purchase activation, ensuring timely access to our products and services.Assist with CRM data cleanup and organization to maintain accurate customer records, streamline operations, and support future customer engagement initiatives.Resolve technical purchase-related inquiries and basic product activation issues, escalating complex problems to the appropriate teams when necessary.Identify opportunities to educate customers on additional relevant products that can enhance their learning or teaching experience within our music brands.Collaborate with teams to provide exceptional service and gather customer feedback for continuous improvement.Submit
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