Reports to: Global Delivery LeadPrimary Focus: Project Delivery and Team EffectivenessLocation: This is a remote position and is open to applications based within the United States (GMT-05:00)Human Made is looking for an Agile Delivery Lead to support our Americas region on a freelance or fixed-term contract basis. The successful candidate must be able to commit to a 6 month contract.Freelancing at Human MadeJoin Human Made as a freelancer and you’ll feel like part of the team. You’ll be working on interesting and complex projects, alongside some of the industry's top talent. We’re fully remote, and have been for over 10 years, so you can expect well established ways of working, and a vibrant online culture.Once you are booked on a project, you will integrate as part of the team, so you are expected to join team meetings and activities (although we have a strong emphasis on asynchronous communicationThe Role:As an Agile Delivery Lead, you’ll balance project delivery with strategic team leadership, guiding distributed teams to deliver exceptional WordPress-based projects for enterprise clientsYou’ll have a thorough understanding of scrum/agile concepts, ensuring that delivery processes are efficient, transparent, and continuously improving — enabling your squad to deliver their best.To do this , you’ll play a key role in client engagement, delivery planning, and cross-functional collaboration, aligning business needs with agile principles. You’ll work closely with other discipline leads to create a culture of trust, empowerment, and continuous improvement, aligning the squad with Human Made’s values and helping them to monitor their performance.You should be confident in collaborating with Engineering and Commercial teams to ensure the smooth running of your projects and the squad. You’ll be able to anticipate and identify problems as they arise, addressing them yourself, or escalating them to the relevant discipline lead when necessary.Applying Scrum To Produce High Quality WorkManage each projects scope and timelineCreate and maintain a team culture that facilitates a shared responsibility for successful deliveryGuide and coach team on principles and practice of the agile framework being used in the projectWork with squad to help define and refine project scope, estimates, and resource requirements for projectsPrepare and facilitate workshops (either virtual or in-person) to establish project needs and relationshipsFacilitate meetings to monitor project progress and resolve any issues the team may be experiencingRemove impediments or guide the team to remove impedimentsAssess the time and financial impact of scope change and communicate to stakeholders as appropriateIdentify risks and mitigation strategiesIdentifies when to use experiments for learning and solutioningAccountability To The BusinessBe commercially aware: Understand the status of the budget of your projects and be able to report on them back to the companyAllocation management of project needs in conjunction with your squad compositionBuilding And Safeguarding RelationshipsFacilitate wider engagement with internal and external stakeholders, and partners engaged in deliveryBuild a partnership relationship with clients, understanding their business imperatives as context for helping align the team on those goalsUnderstand the workings and needs of the account you are partnered withBe a leading member of the squad or team.Communicate regularly; be proactive in facing difficult conversations.Manage your interactions with clients and internal team professionally, and personably.Using data to allow the team and wider business to make critical decisionsStriving For Great WorkDevelop creative and technical judgement and strive for high quality outputShare progress and communicate to internal and external stakeholdersConduct team reviews and retrospectives to promote continuous improvementEndorse and present appropriate metrics to sustain continuous improvement to get the best out of each team. Report progress, team status, and issues across the board.RequirementsCertified ScrumMaster (CSM) or Professional Scrum Master (PSM I/II) or similar qualifications desirableExperience in a scrum master / agile delivery roleThrives in dynamic, multi, project environments, with the ability to adapt quickly and context switch effectively while keeping delivery goals and team alignment in focus.Experience applying scrum, a wider awareness of agile principles, and a data driven mindsetExperience working in an enterprise agency environment and/or hands-on expertise with Scrum practicesStrong skills in servant leadership, negotiation, facilitation, situational awareness, conflict resolution, and promoting transparency, including the ability to negotiate and adapt project scope in response to change.A strategic and driven mindsetExperience in using a wide range of project management tools such as, budget/time tracking tools and issue tracking software with the depth of knowledge to recommend the right tools for a project. (e.g., Jira, Trello, Confluence, Operating )Strong written and oral communication and ability to communicate technical conceptsWe work in English, so excellent written and spoken English is essential.Knowledge of web technologies (e.g., WordPress, PHP, HTML/HTML5, CSS, JavaScript, version control systems) and hosting/deployment best practices.BenefitsGain experience working in an agency, without a long term commitmentCompetitive RatesWork alongside some of the WordPress industry’s top engineersAccess to Slack channels which will open up plenty of opportunities to network with other WordPress peers at Human MadeThe opportunity to explore Human Made with the potential of becoming a full-time employee
