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3 days ago
Requirements and responsibilities
We asked ourselves — What if better care didn't cost more?That's why we built Vitable: a YC-backed, Series A healthtech platform making healthcare better for employers of everyday workers. We bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Unlike traditional options, our suite of health benefits is designed with real people at the center.Vitable empowers businesses to become better employers by making it easy to offer healthcare benefits to their teams. Simply put, we're built for better.We're expanding our global operations team and looking for a Customer Operations Associate based in the Philippines to support our US-based employer clients.The RoleAs a Customer Operations Associate at Vitable, you'll be the go-to partner helping employer clients bring better healthcare benefits to life. From onboarding new groups to supporting day-to-day needs, you'll ensure every client feels confident, informed, and cared for. You'll work closely with Customer Success and Sales to deliver a smooth ICHRA implementation experience and ongoing support that reflects Vitable's promise of excellent service.What You'll DoGuide clients through onboarding — ensuring each group starts on time and understands how ICHRA/HRA benefits work for their employeesAnswer questions and resolve issues across phone, email, text, and chat related to benefit administration, HRA compliance, and billing within SLAProblem-solve with urgency when setup or configuration issues ariseDocument best practices and refine internal workflows related to ICHRA operationsPartner with Customer Success and Sales to ensure a seamless client experience from implementation to ongoing supportWhat We're Looking For2+ years of experience in customer service, operations, or benefits administrationFamiliarity with ICHRA, HRA, or US health insurance marketplaces a strong plusProficiency with HubSpot, Zendesk, or similar toolsExcellent written and verbal English communication skillsDetail-oriented with strong follow-through and ability to manage multiple clients simultaneouslyBased in the Philippines (required)Vitable Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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