NOC Engineer II
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Full-time
Legal agreement: Employment
Compensation
USD76.8k - 142k/year
Shared by 
4 months ago
Responsibilities
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026!Position Summary:The primary job function of the NOC Administrator II is to monitor/maintain the operational, performance and integrity of the company’s enterprise Infrastructure. This would include enterprise software/applications (including NOC team software/applications), hardware and network efficiency in a 7x24 on premise data center environment. Will also be responsible for definition of process road maps (KB), change management validations, user/system impacted incident management and resolutions.Essential Job Functions: Monitor and maintain all software products and production environment on available tools; provide documentation for process changes and format updates; Administration of all NOC owned tools/applications including scripting, customizations, report building, alert modifications, automations and maintenance; Minimize risk and exposure to system security and business interruptions on company's infrastructure; actively participate in disaster recovery and BCP events. Some scripting, coding and/or technical certificates may be needed to achieve certain jub functions, so willingness to expand technical attributes will be expected.Monitor/maintain operational, performance and integrity of enterprise InfrastructureAdministration of all NOC owned tools/applications including scripting, customizations, report building, alert modifications, automations and maintenanceProcess documentation (KB)User/system impacted incident management and resolutions, including working with multiple IT groups, Incident Managers, open business communications and reporting to IT Sernior LeadershipMinimize risk and exposure to system security and business interruption on company's infrastructureMentoring/TrainingDemonstrates Mercury’s core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product ValueCordially and professionally interact with customers, vendors, superiors and peersRegular attendance on a full-time schedule of at least 8 hours and 40 hours per weekHave good communication skills (including public speaking, critical business writing skills, process documentation and knowledge base article composure)Other functions/projects may be assignedEducation:Minimum:BS degree in Computer Science, Information Technology, or related field; or equivalent combination of education or work experienceExperience:Minimum:2-5 years of Network Operations Center (NOC) experience, applications, and related technologiesPreferred:1+ years of experience integrated with CI/CD.1+ years working side by side with DevOps.Knowledge and Skills:SolarWindsPRTGSplunkApp DynamicsServiceNowExtraHopIncident Management Communication toolsEverBridgeCI/CD integrationMonitor alert with DevOpsOther monitoring tools (e.g. Nagios, ScienceLogic, OpsView, BMC Helix, etc.)Other Log Monitoring toolsF5 and load balancersFirewall/router/networking equipmentEnterprise level process and escalationsSome Scripting/coding in Python, Java, Perl, C, BASH, Shell, andITIL Foundations certifications (V3 or V4)Familiarity with Data Center Firelife systems, CRAC/HAVC units, UPS’, and Data Center GeneratorsWhy choose a career at Mercury?At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.Learn more about us here: https://www.mercuryinsurance.com/about/careersWe offer many great benefits, including:Competitive compensationFlexibility to work from anywhere in the United States for most positionsPaid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)Medical, dental, vision, life, and pet insurance401 (k) retirement savings plan with company matchEngaging work environmentPromotional opportunitiesEducation assistanceProfessional and personal development opportunitiesCompany recognition programHealth and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and moreMercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.