Defy Security is a fast-growing cybersecurity company helping enterprises nationwide reduce complexity and make smarter security decisions. We bring deep technical expertise and a vendor-neutral approach to ensure our customers get the right solutions — every time. Our culture, certified as a Great Place to Work®, values teamwork, innovation, and people who take initiative. If you’re looking for a place where you can grow and make a meaningful impact, we’d love to meet you.The SOW Writer will be responsible for creating, editing, and maintaining electronic Statements of Work (SOWs) and assisting the Services Operations team with general strategies for the success of the project/opportunity. This role drives the contracts and executable documents of Professional Services offerings to both internal and external clients by assisting with the development of SOWs, Change Orders, Subcontractor SOWs, and the overall management of the Services Operations Contracts.Responsibilities include:Oversees and manages a large volume of SOWs and deadlines simultaneously while fielding daily Sales Team requestsReview incoming SOWs for completeness, accuracy, quality, unified style, and compliance with SOW requirements for various categories and contract types.Work with Services Operations team to further develop SOWs where needed and establish client/vendor milestones and deliverables.Ensure continuous improvement and ongoing modernization and design of templates used for Services; including readability and usability of SOWs for delivery teamsFollows Defy’s security policies, upholds professional standards, and performs all work in a manner respectful of others.Understands personal role in safeguarding corporate and client assetsMaintains proficiency with the SOW development process and adheres to Defy procedures for SOW development, documentation tracking, communication, and other duties as requiredUtilizes Salesforce, SharePoint, Outlook, Smartsheet, and Teams, Zoom, WebEx as tools of communication, historical reference, activity tracking, action item creation, and forecasting.Builds an expertise in Defy’s professional services with commitment to developing and retaining knowledge and experience surrounding the professional services fieldWork with vendors, procurement staff, and Project Managers to resolve issues that arise.Qualifications:Bachelor’s Degree in Technical Communication, Journalism, English, or related area; or 4 or more years’ equivalent work experience; or equivalent combination of education and experience2 or more years’ professional writing experience required. Technical writing experience strongly preferredWorking knowledge of contractual requirements, negotiations, process, and risk preferredExperience in IT professional services preferredExcellent written and verbal communication skillsDemonstrated skills and ability to coordinate and build rapport with a team of professionals regularly across teamsAbility to effectively communicate ideas and processes in a professional manner to external and internal clientsExcellent organizational and time management skillsSuperior problem solving and critical thinking skillsProficiency to deliver high quality documentation paying attention to detail and accuracySales oriented mentality; able to work with sense of urgencyTalent to successfully collaborate with others and work in teams, especially under pressureCapability to work independently, quickly, and thoroughly to prioritize and complete multiple projects with tight deadlines simultaneouslyAdeptness to learn and apply new technical skills and concepts quicklyProficient PC computer skillsExperience with Salesforce preferred, or other CRM and document management programsStrong organizational skills to coordinate with clients and meet time sensitive deadline requiredDefy Security is an Equal Opportunity Employer committed to diversity, inclusion, and equity. We prohibit discrimination of any kind and provide equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We welcome applicants from all backgrounds who share our commitment to excellence and innovation.Defy Security is committed to fair, transparent, and equitable compensation practices. The base pay range listed applies to U.S.-based roles only. Actual compensation will depend on a number of factors, including relevant experience, demonstrated skills, training and certifications, alignment to the role’s requirements, geographic location, and current market conditions. This range may be adjusted over time based on business needs and market updates.
