Who You AreYou are not a traditional CSM. You’re a Partner Success Engineer, someone who thrives at the intersection of APIs, customer outcomes, and channel growth. You have a strong technical foundation and are comfortable running demos, guiding architecture discussions, and helping partners integrate AI-driven solutions into their workflows. You're equally skilled at reading a room, building trust with executives, and uncovering growth opportunities that come from technical adoption.As a Partner Success Engineer, you will nurture and grow relationships with strategic technology partners, leading initiatives that drive joint adoption, enablement, and measurable business outcomes. You will own the lifecycle for assigned partners from onboarding and enablement through engagement, performance analysis, and expansion. You will be pivotal in aligning partner strategies with Deepgram's roadmap, ensuring both Deepgram and our partners achieve shared success.Moreover, AI is how you work, not a tool you reach for occasionally. You've rebuilt a meaningful part of your workflow around it.You're also a builder. When you see recurring work, your instinct isn't to get faster at it, it's to make it unnecessary.What You’ll DoAct as a technical expert and strategic advisor to strategic partners, engaging directly with developers, engineers, and executives to align business goals with technical solutions.Build, nurture, and sustain partner and customer relationships across all personas interacting with Deepgram, from developers and program managers to CIOs, CTOs, and other C-level stakeholders.Conduct regular on-site visits with partners, work hands-on to drive adoption, and actively embed Deepgram into their workflows.Own and manage the full partner lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.Focus on making Deepgram successful in the partner ecosystem, ensuring products are integrated, enabled, and adopted effectively, applying best practices, reference architectures, and creative solutions to drive outcomes.Continuously operate in discovery mode, surfacing issues, deeply understanding their complexity and business impact, and translating them into actionable requirements for internal teams.Confidently run live product demos, guide architecture discussions, and troubleshoot L1-style issues, bridging the gap between technical support, solutions design, and commercial growth.Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies.Proactively identify and scope opportunities for expansion (cross-sell, upsell, multi-product adoption), partnering with Sales.Proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops to stay ahead of risks, ensure alignment, and surface opportunities for growth.Serve as the voice of the partner internally, influencing product roadmap, GTM strategy, and the internal tools and processes we build to support partners and customers.Lead issue resolution and serve as an escalation point for complex, cross-functional partner matters, ensuring timely and satisfactory outcomes.Build the systems that make partner success scale. Design and ship the tools, agents, dashboards, and automated workflows that turn one-off partner interactions into repeatable, self-serve experiences.Operate AI-first by default. Every repeatable part of your job should run through AI workflows you've designed.You’ll Love This Role If YouThrive at the intersection of sales engineering, account management, and customer success.Have high EQ and high learning index, you read the room, adapt your style, and quickly absorb technical and business complexity.Are a strong communicator who can keep many stakeholders aligned and focused, often through constant updates and over-communication on status and ownership.Are energized by technical problem-solving, live demos, and translating support questions into growth conversations or business outcomes.See customer health and technical adoption not as endpoints but as the fuel for revenue expansion.Value collaboration and thrive in high-growth, fast-paced environments where priorities shift quickly.Have a high degree of integrity and can work both collaboratively and independently in a remote WFH environment. Being self-directed is key to staying proactive.Enjoy leveraging data to guide decisions, uncover insights, and identify opportunities for program improvement.Are persistent, resourceful, and able to adapt your communication style to suit both technical and business audiences.Are thoughtful in your approach and constantly question the status quo.Would be genuinely uncomfortable going back to a pre-AI workflow.Get more satisfaction from building the system that handles a task forever than from completing the task once.It’s Important to Us That You Have7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus), at innovative, API-driven technology companies.A proven track record in roles that blend customer engagement with technical expertise, navigating between solution design, technical problem-solving, and commercial growth.Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers.Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts.Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required, but must be fluent in technical conversations)Experience engaging across technical teams and executive buyers (CIO, CTO, VP Engineering, etc.).Exceptional interpersonal, communication and collaboration skills, with proven ability to influence internal and external stakeholders (including executives, technical teams, and sales).A strong sense of ownership and stewardship for your customers, and a keen focus on developing a strong personal brand.A strong understanding of partner ecosystems, channel business models (resale, referral, integrations, co-marketing, co-selling), and multi-party commercial dynamics.Evidence of something you've built that permanently eliminated recurring work for yourself, your team, or a partner.An AI-native operating model.It Would Be Great If You HadA background spanning solutions engineering, technical account management, or L1 support in addition to CSM or Partner Management responsibilities.Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies.Working fluency with automation, scripting, or agent-building (Python, TypeScript, workflow tools, agent frameworks, or equivalent).Familiarity with channel/partner marketing, enablement programs, or technical enablement asset creation.Benefits & Perks*Holistic healthMedical, dental, vision benefitsAnnual wellness stipendMental health supportLife, STD, LTD Income Insurance PlansWork/life blendUnlimited PTOParental leave Flexible schedule12 Paid US company holidaysQuarterly personal productivity stipendOne-time stipend for home office upgrades401(k) plan with company matchTax Savings ProgramsContinuous learningLearning / Education stipendParticipation in talks and conferencesEmployee Resource GroupsAI enablement workshops / sessions*For candidates outside of the US, we use an Employer of Record model in many countries, which means benefits are administered locally and governed by country-specific regulations. Because of this, benefits will differ by region.Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding.

Partner Success Engineer

Emma

Responsibilities

Skills wanted:

Language(s) required:

Brad Bishop

Scott Stephenson

Brad Bishop

Scott Stephenson

About Deepgram:

mission:

deepgram.com/

Admin access needed