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11 days ago
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Requirements and responsibilities
About LinqCareAt LinqCare, we focus on providing behavioral healthcare to expand and accelerate access. Our objective is to deliver tele-behavioral care and precision medicine.Role Description:LinqCare is seeking a detail-oriented Insurance Eligibility and Verification Specialist to support our growing behavioral health operations team. This is a 100% remote 1099 contractor position with part-time or full-time availability.This role is primarily responsible for contacting insurance companies, payer portals, and other verification resources to confirm patient eligibility, behavioral health benefits, coverage limitations, prior authorization requirements, copays, deductibles, coinsurance, and other relevant benefit details. The ideal candidate is organized, comfortable making phone calls, able to document clearly, and capable of working efficiently in a fast-paced remote environment.This position plays an important role in helping ensure patients can access behavioral health services smoothly and that clinical and operational teams have accurate insurance information before services are provided.Job DutiesContacting insurance companies by phone and/or payer portals to verify patient eligibility and behavioral health benefitsConfirming coverage for outpatient behavioral health services, including therapy, psychiatric services, and related behavioral health billing codesIdentifying patient responsibility, including copays, deductibles, coinsurance, out-of-pocket amounts, and coverage limitationsDetermining whether prior authorization, referrals, or other payer requirements are needed before services are providedAccurately documenting benefit information in the appropriate systems and communicating findings to internal team membersReviewing insurance information for accuracy and following up on missing, incomplete, or unclear detailsSupporting scheduling, billing, and clinical operations by ensuring benefit verification is completed in a timely mannerMaintaining confidentiality of patient information and following HIPAA-compliant workflowsManaging assigned tasks independently while meeting productivity and turnaround expectationsCommunicating clearly and professionally with insurance representatives, internal staff, and leadershipEscalating payer issues, unusual benefit findings, or barriers to the appropriate team memberAssisting with additional administrative or revenue cycle support tasks as neededQualificationsQualified candidates should have:Prior experience with insurance eligibility, benefit verification, intake, billing, revenue cycle, or healthcare administrationExcellent phone etiquette and strong verbal communication skillsStrong attention to detail and ability to document information accuratelyFamiliarity with behavioral health services, outpatient therapy, psychiatry, or integrated care preferredAbility to work independently in a remote setting with a high degree of self-motivationStrong organizational and time-management skillsComfort working in a fast-paced environment with multiple prioritiesBasic understanding of insurance terminology, including deductibles, copays, coinsurance, authorization, eligibility, and in-network/out-of-network benefitsAbility to protect confidential patient information and follow HIPAA standardsExperience with eClinicalWorks (eCW) preferredExperience with payer portals and insurance verification tools preferredReliable internet connection and a quiet, professional remote work environmentThe ideal candidate is dependable, efficient, and comfortable taking ownership of assigned verification work. This position is a strong fit for someone who enjoys healthcare operations, communicates professionally, and understands the importance of accurate insurance information in helping patients access care.
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