Customer Happiness Engineer (with French & Italian skills)

Sherpany

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Full-time

Legal agreement: Employment

Compensation

USD45k - 75k/year

Non-negotiable

Hybrid (Portugal)

Posted almost 6 years ago

• Provide high quality support in response to customer inquiries, concerns, and requests about our software • Ensure that you and your teammates provide an excellent service in several languages • Communicate with our premium customers by using our ticketing tool, chat and phone • Work side-by-side with our customers or 2nd level support to provide efficient solutions to challenging problems • Gather customers information, evaluate and analyze the recurring symptoms in order to find sustainable solutions • Be proactive by scheduling follow ups with customers where necessary and record support cases by using our tools

Discover your cultural fit with the team

Signalers: 1.3K

User since: Dec 2019

email verified

About Sherpany:

Sherpany is the leading solution for managing board and executive meetings. We support 20,000+ global leaders and executives from 500+ companies to streamline and optimise the entire meeting lifecycle – from preparation and collaboration to follow-up – and deliver AI-powered insights to turn focussed discussions into powerful outcomes. Since 2024 Sherpany has been part of the Datasite Group, the global leaders in secure transaction technology. Together we’re making high-impact decision making the standard for businesses across the globe.

mission:

Leading together

Reputation:

Signalers: 46

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Customer Happiness Engineer (with French & Italian skills)

Responsibilities

Skills wanted:

Language(s) required:

Tobias Häckermann

Esteban Arriaga Verified