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About MangomintMangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. We are already the highest-rated salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years.We’re a primarily remote company, ambitious, and collaborative team that gathers together every few months. As we grow, we’re looking to attract high-potential individuals who want to be part of a winning team. If that’s you, come join us!About the RoleAs an Onboarding Manager at Mangomint, you'll guide beauty and wellness business owners through their software transition, serving as their accountability partner during a critical 2-3 week implementation period. You'll own a pipeline of 25-30 new accounts monthly, directly impacting our mission to make every salon and spa more profitable.As an Onboarding Manager at Mangomint, you will…Guide customers through the adoption of Mangomint by managing their onboarding journey, documenting goals, providing product training via virtual meetings, and configuring their accounts for a smooth rolloutLeverage beauty/wellness industry knowledge to provide relevant guidance and build credibility with business ownersIdentify and focus on accounts showing clear activation potential, investing energy where there's highest engagementConnect Mangomint features directly to customer pain points and business goalsConfidently position Mangomint Payment Processing as a core part of activation, connecting it directly to customer business goalsCreate tailored onboarding plans that prioritize the most valuable features firstCollaborate with cross-functional teams, including engineering, product, sales, and marketing, to continuously improve the onboarding experience and address customer feedbackWhat We're Looking For3+ years of experience in a customer-facing role such as onboarding, implementation, customer success, account management, or consultative salesPrior experience in the beauty/wellness industry or experience supporting service-based small businesses is strongly preferredComfortable working in a metrics-driven environment and owning outcomes tied to activation, adoption, and customer successProven ability to manage multiple customer onboarding projects simultaneously and keep timelines, follow-ups, and internal coordination on trackStrong written and verbal communication skills, including the ability to confidently set expectations, navigate difficult conversations, and build trusted customer relationshipsProactive and solutions-oriented, with strong problem-solving skills and a high level of ownership and accountabilityTech savvy- comfortable with Salesforce, Slack, text messaging, video calls, and multiple communication platforms, plus the ability to master new software and teach complex concepts to business ownersWhat You'll Love About UsHealth, dental, vision, life & LTD insuranceGenerous monthly wellness budget for gym memberships, yoga, etc.Premium subscription to the Calm appOne Medical membershipFlexible PTO401k plan available (no matching)Employee stock option program
Optionally, you can add more information later (benefits, pre-screening questions, etc.)