Client Success & Growth Strategist
Remote (Latin America) | Full-Time Contractor | Pacific Time (U.S.)
About Nova Marketing
Nova Marketing is a faith-driven growth agency that helps high-end medical practices grow through world-class branding, content creation, Meta advertising, CRM automation, and patient acquisition systems.
We partner with plastic surgeons, med spas, dentists, wellness clinics, and physician-owned practices that are committed to growth and delivering exceptional patient experiences.
We're building much more than a marketing agency.
We're building a company that pursues excellence, serves people well, and creates lasting impact through business.
Our culture is built around five core values:
Faith
We strive to honor God through the way we serve people, lead with integrity, and pursue excellence. We welcome people from all backgrounds and value individuals who are committed to integrity, stewardship, humility, and servant leadership.
Stewardship
We believe every client, dollar, opportunity, and responsibility has been entrusted to us. We treat every account like it's our own business.
Excellence
We believe excellence honors people. We don't settle for average. We continuously improve and hold ourselves to a high standard.
Ownership
We don't wait for someone else to solve problems. We take initiative, communicate proactively, and own outcomes.
Integrity
We value honesty, transparency, humility, and doing the right thing even when nobody is watching.
If these values resonate with you, you'll probably love working here.
This Is NOT a Customer Support Job
This is not an assistant role.
This is not a project coordinator role.
This is not someone who simply schedules meetings or responds to emails.
We're looking for someone who wants to become the CEO of every client account.
Your Mission
Once our sales team signs a new client...
You own everything that happens next.
Your mission is to ensure every client achieves the outcomes they hired Nova Marketing to deliver.
You'll become the trusted advisor for our clients while coordinating our internal team to make sure every department delivers an exceptional experience.
Your job is to proactively solve problems before clients even know they exist.
When a client wins...
You win.
When a client struggles...
You own helping solve it.
We believe client success isn't measured by activity.
It's measured by outcomes.
What Success Looks Like
Success is NOT:
Answering emails quickly
Sending reports
Running meetings
Success IS:
Clients stay with Nova Marketing longer
Clients trust your recommendations
Clients generate more leads
Clients book more appointments
Clients improve their sales process
Clients refer us to other business owners
Clients rave about the experience of working with Nova
Your Responsibilities
Client Leadership
Become the primary relationship owner for assigned client accounts
Lead weekly and monthly strategy meetings
Build trusted relationships with doctors, practice owners, and office managers
Set expectations and communicate proactively
Handle difficult conversations with professionalism and confidence
Ensure every client feels informed, supported, and cared for
Marketing Strategy
You won't necessarily be running our Meta campaigns, but you must understand them well enough to confidently discuss performance and guide strategy.
You should understand concepts such as:
Cost Per Lead (CPL)
Cost Per Click (CPC)
CPM
CTR
Conversion Rates
Creative fatigue
Lead quality
Audience targeting
Offer positioning
Marketing funnels
Lead nurturing
You should be able to review campaign performance, identify trends, ask intelligent questions, and collaborate with our media buying team to improve results.
CRM & Sales Operations
You should understand how leads move through a sales pipeline.
Experience with GoHighLevel (or similar CRMs) is highly preferred.
You'll help clients improve:
Speed-to-lead
Appointment booking
Show rates
Follow-up systems
Pipeline organization
Sales conversion
Lead nurturing
You'll help identify bottlenecks between marketing and sales so clients generate more revenue—not just more leads.
Operational Leadership
You'll become the quarterback for every account.
That means coordinating internally with:
Media Buying
Creative
Video Editing
CRM
Automation
Production
Leadership
Your job is to make sure everyone is rowing in the same direction.
You'll proactively remove roadblocks and keep projects moving without needing constant direction.
Strategic Consulting
Clients don't hire Nova simply to run ads.
They hire us to help grow their business.
You'll become a trusted advisor who helps clients think strategically about:
Patient acquisition
Offer positioning
Front desk performance
Sales process
Marketing opportunities
Business growth
Who We're Looking For
You naturally build trust.
You enjoy solving complex problems.
You think like an owner.
You're highly organized.
You're comfortable leading conversations with business owners.
You don't panic under pressure.
You communicate clearly and confidently.
You're proactive instead of reactive.
You're constantly learning.
Most importantly...
You genuinely care about helping other people succeed.
Qualifications
Required:
Exceptional spoken and written English
3+ years in Customer Success, Account Management, Agency Account Management, Sales, Consulting, or similar client-facing roles
Strong communication skills
Excellent organizational skills
High emotional intelligence
Ability to confidently lead Zoom meetings
Ability to work Pacific Time business hours
Preferred:
Marketing agency experience
Meta Ads knowledge
GoHighLevel experience
CRM management
Sales experience
Customer Success experience
Consulting experience
Digital marketing experience
Our Ideal Candidate
Our ideal candidate combines the mindset of:
A consultant
A strategist
A relationship builder
A project manager
A salesperson
A business owner
You don't need to know everything.
But you should love learning and becoming better every week.
Growth Opportunity
This is one of the most important positions in our company.
As Nova Marketing grows, this role has the opportunity to grow into a leadership position overseeing our entire Client Success department.
We're looking for someone who wants to grow with us over the long term.
Hiring Process
We intentionally have a selective hiring process because this role is critical to our clients and our company.
Our process includes:
Application Review
Live Zoom Interview
Client Strategy Role Play
Paid Trial Period
