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We are seeking a Principal Site Reliability Engineer to define the strategic vision and own the enterprise-wide reliability, scalability, and performance of our critical production services. As a foundational pillar of our engineering organization, this role drives architectural standards for the full-service lifecycle—from initial design and deployment readiness to proactive production operations. At Vertafore, we view reliability as a core engineering responsibility. You will operate autonomously across AWS, hybrid data centers, and customer-hosted environments, setting the technical direction for how we treat operations as a software engineering challenge. This role is pivotal in transitioning cross-departmental teams toward a highly proactive, engineering-first culture.Roles and Responsibilities:Strategic Leadership & Reliability ArchitectureEnterprise-Wide Ownership: Define the standards for end-to-end service ownership, holding the organization accountable for availability, performance, and overall operational health.Architectural Influence: Lead cross-departmental initiatives to influence system design at the architectural level, driving fault tolerance, strict compliance, and operational sustainability across public and private clouds.Advanced Observability Vision: Dictate the enterprise strategy for observability frameworks, ensuring the Four Golden Signals (Latency, Traffic, Errors, and Saturation) provide actionable, predictive insights across all platforms.Data-Driven Reliability GovernanceSLO & Error Budget Authority: Establish the governance models for defining and managing SLIs and SLOs across multiple product lines.Delivery Alignment: Champion Error Budgets as the ultimate technical arbiter at the executive level, balancing feature velocity with the absolute requirement for platform stability.Incident Management & Cultural TransformationEnterprise Incident Command: Lead incident response for the most critical, high-severity events.Blameless Culture Champion: Foster a "Win Together" environment by championing a Blameless Postmortem culture globally, ensuring root cause analyses focus strictly on systemic and process improvements rather than individual error.Qualifications & RequirementsExperience: 12 to 15+ years of hands-on Cloud Operations, SRE, or reliability-focused engineering experience, with a proven track record of end-to-end enterprise service ownership.Proven Scope: Demonstrated ability to operate at a Principal/Architect scope, driving large-scale reliability outcomes and operational excellence across global organizations.Software Engineering: Expert-level software engineering skills in C#, .NET, Java, Python, or React.Principles: Deep expertise in scaling core SRE principles (SLIs, SLOs, error budgets) across complex, distributed systems.Technical Stack: Mastery of AWS, Kubernetes, CI/CD pipelines, Infrastructure-as-Code, and extensive knowledge of Linux and Windows environments and relational databases.Education: Bachelor’s or Master’s degree in Computer Science or a related technical field.Commitment: Participation in an executive on-call rotation with flexible hours as requiredWhy Vertafore is the place for you: *US OnlyThe opportunity to work in a space where modern technology meets a stable and vital industryWe have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.Medical, vision & dental plansPPO & high-deductible optionsHealth Savings Account & Flexible Spending Accounts Options: Health Care FSA, Dental & Vision FSA, Dependent Care FSA, Commuter FSALife, AD&D (Basic & Supplemental), and Disability401(k) Retirement Savings Plain & Employer MatchSupplemental Plans - Pet insurance, Hospital Indemnity, and Accident InsuranceParental Leave & Adoption AssistanceEmployee Assistance Program (EAP)Education & Legal AssistanceAdditional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and WellnessCommuter Benefits (Denver)The selected candidate must be legally authorized to work in the United States.Knowledge, Skills, and Abilities:A fast learner.A problem solver.Ability to document procedures.Able to meet deadlines.Good communication skills. Able to deliver the message effectively to a technical and non-technical audience.Able to comply with processes and procedures.Able to maintain professional composure in any situations.Flexible in working extended hours on occasions or as required.Exposure in the insurance industry is desired but not mandatory.Driven to improve, personally and professionallyOperate best in a fast-paced, flexible work environment with ability to work in a team.Additional Requirements and Details:High speed internet to accommodate working from home needs.Occasional lifting and/or moving up to 10 pounds.Frequent repetitive hand and arm movements required to operate a computer.Specific vision abilities required by this job include close vision (working on a computer, etc.).Frequent sitting and/or standing.THE VERTAFORE STORYOver the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.The Vertafore WayInsurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.Win Together: We work together as one team, showing empathy and respect along the way.Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.Say It, Do It: We honor every one of our commitments because integrity is important to us.Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.We Love Insurance: We appreciate the impact insurance has on the world.**The Professional Services (PS) and Customer Success (CX)** bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing actives status at time of payout.**The Vertafore Incentive Plan (VIP)** is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing actives status at time of payout.***Vertafore is a drug free workplace and conducts preemployment drug and background screenings.***
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