Customer Success Manager at Alation, Inc. | Torre
Customer Success Manager
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Alation, Inc.

Customer Success Manager

Alation, Inc.
Posted by
Yuliana Velasquez Ramírez
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Full-time

Legal agreement: Employment

Compensation
USD50k - 100k/year
location_on
Hybrid (United States)
Posted almost 6 years ago

Responsibilities

• Develop strategic deployment plans for your portfolio of customers • Own the engagement and adoption strategy at all stages of the customer life-cycle • Proactively manage the day to day account health of those customers, including monitoring usage, regular cadence calls, and Customer Business Reviews • Onboard new customers, community and support processes • Serve as a trusted advisor to customers by providing expert guidance and best practices to address their business goals, needs, and pain points • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal • Partner closely with sales to manage account strategy and ensure customer growth and retention • Be the voice of the customer as you partner with support, engineering, marketing, product, and sales to shape product development and deliver a best-in-class customer experience • Work with the field team to properly sell and position Professional Services Offerings.
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