Implementation Project Manager at CareMessage | Torre
Implementation Project Manager
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CareMessage

Implementation Project Manager

CareMessage
Posted by
Mariajosé Gómez
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Full-time

Legal agreement: Employment

Compensation
USD50k - 75k/year
Non-negotiable
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Remote (anywhere)
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Posted over 5 years ago

Requirements and responsibilities

Within 1 month, you'll: • Learn the product inside and out. • Speak with customers to understand their needs and their clinical goals. • Manage the implementations for a set of customers, using established templates and best practices. Within 3 months, you'll: • Partner with colleagues from across the company to optimize the touch points along the customer journey, using your project management expertise. • Develop new processes and enhance existing best practices for implementations. • Contribute documentation for our internal knowledge base. Within 6 months, you'll: • Grow your technical hat and become a subject matter expert in one or more technical integration areas. • Assist team in achieving implementation-related companywide OKRs. • Work with our product and engineering teams to prioritize customers' feature requests. • Manage new customer implementation process from sales hand-off to program launch; ensuring a smooth transition to Customer Success • Primary contact for new customers, providing information and collecting requirements related to the implementation • Drive cadenced customer planning and status meetings throughout the implementation • Develop, maintain, and monitor implementation schedules • Communicate across varying seniority with customer stakeholders • Deliver implementation and product lifecycle status reporting • Coordinate with Customer Success Managers to schedule key implementation milestones (Kick-Offs, Trainings, Go-Lives, etc.)Identify and facilitate resolution of technical issues throughout the implementation • Manage expectations and escalations for both customers and internal teams • Other duties as assigned
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