Senior Client Success Director

Maven Clinic

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Full-time

Legal agreement: Employment

Compensation

USD40k - 60k/year

Non-negotiable

Hybrid (USA)

Visa sponsorship: No

Posted almost 6 years ago

• Be the face of Maven for all client related needs • Serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts • Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores • Consult clients on ways to better support their working parents based on Maven’s industry expertise and program resources • Manage client issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, and sales as required • Provide strategic analysis of member engagement performance and program metrics • Own communications to meet mutually agreed upon goals including but not limited to quarterly business reviews, external client meetings/events and other project plans. • Convert clients into Maven advocates, leveraging their successes for references, case studies, blogs, etc.

Signalers: 1.3K

User since: Dec 2019

email verified

About Maven Clinic:

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com

mission:

The world's largest virtual clinic for women and families on a mission to make healthcare work for all of us.

Job benefits for full-time members:

Reputation:

Signalers: 64

Domain created: May 2014

mavenclinic.com/

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Senior Client Success Director

Responsibilities

Skills wanted:

Language(s) required:

Esteban Arriaga Verified