Customer Success Systems Analyst at Progress | Torre
Customer Success Systems Analyst
trending_up Invest in Torre
Progress

Customer Success Systems Analyst

Progress
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: Employment

Compensation
USD54k - 60k/year
Non-negotiable
location_on
Hybrid (United States)
flightsmode
Visa sponsorship: To be discussed/negotiated
Posted almost 6 years ago

Responsibilities

• Own all Customer Success infrastructure and systems including training on the platform • Communicate data-centered Customer insights into how they are using the products and achieving value • Use data to inform all layers of the CSMs processes to assist in determining strategic direction. This includes the timing of Customer touchpoints to drive effective product adoption • Design, create and maintain playbook templates for the CSMs to follow • Own all aspects of the platform roadmap and implement business processes • Provide data-driven analysis to leadership as they work to refine core CS strategy around Customer segmentation, engagement models, programs to determine the root cause of Customer Success and churn • Assist in onboarding new CSMs including platform access and training • Prepare reporting and analytics for the Customer Success Team, Finance, and Executive leadership.
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