Customer Support Team Manager at Veeqo | Torre
Customer Support Team Manager
Report
Veeqo

Customer Support Team Manager

Veeqo
Posted by
Mariajosé Gómez
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Full-time

Legal agreement: Employment

Compensation
USD59k - 99k/year
Non-negotiable
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Remote (anywhere)
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Posted over 5 years ago

Requirements and responsibilities

• Set and execute against a vision and strategy for Customer Support at Veeqo, aligned to the vision and strategy of the company, in collaboration with Head of Customer Success • Establish best practices through the entire support process for technical and business inquiries • Define and manage service desk key performance metrics, prepare periodic reports for management with recommendations and trends • Promptly respond to escalated support desk queries, incidents and problems • Conduct one on one meetings, deliver performance management conversations and coaching as required. • Work closely with direct reports to create and support individual development and succession plans. • Own and establish relationships with relevant 3rd party solution providers • Manage interactions and dependencies between the team and other areas of the business, contributing to broader organisational goals • The team is based remotely so a flexible office schedule to include managing Supervisors working on rotations will be required on occasion
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