Technical Customer Support Specialist - (REMOTE) at Concentrix | Torre

Technical Customer Support Specialist - (REMOTE)

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Full-time

Legal agreement: Employment

Compensation USD14/hour
Non-negotiable
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Remote (for Jacksonville, FL, USA residents)
Remote (for United States residents)
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Visa sponsorship: No
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Posted over 5 years ago

Responsibilities & more


• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Clarify customer requirements; probe for understanding • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
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