IT Support Analyst at Carbon Direct | Torre
IT Support Analyst
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Carbon Direct

IT Support Analyst

Carbon Direct
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Full-time

Legal agreement: To be defined

Base compensation
USD85K - 104K/year

+ Health insurance

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Remote (for United States residents)
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Visa sponsorship: No
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Posted about 2 years ago

Requirements and responsibilities

- Carbon Direct is a purpose-driven carbon management firm dedicated to helping organizations around the world reach their climate goals. - The company makes carbon science accessible and actionable with its end-to-end platform. - Carbon Direct has a diverse and global team located across 4 countries and 10+ states in the U.S. - The company offers remote-friendly work options and dynamic, in-person experiences with offices located in Seattle, WA and Oakland, CA. We are seeking a highly skilled and motivated IT Support Analyst to join our dynamic IT team. The ideal candidate will be responsible for providing technical assistance and support to our internal users, ensuring the smooth operation of our IT systems and infrastructure. The IT Support Analyst will play a crucial role in diagnosing and resolving hardware and software issues, implementing solutions, and maintaining a high level of customer satisfaction. Responsibilities: - Provide timely and effective technical support to end-users, addressing hardware and software issues via in-person, phone, email, or remote assistance. - Troubleshoot and resolve hardware, software, and network-related problems to minimize downtime and ensure seamless operations. - Conduct routine system maintenance tasks, including software updates, patches, and system configurations. - Monitor system performance and respond to alerts, ensuring the stability and security of the IT environment. - Assist in the installation, configuration, and deployment of hardware and software components. - Create and maintain comprehensive documentation for IT procedures, troubleshooting steps, and system configurations. - Conduct training sessions for end-users on new technologies, software applications, and IT best practices. - Collaborate with IT team members and other departments to resolve complex technical issues and contribute to ongoing projects.
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