Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 80,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.We’re looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative at Luxury Presence, you’ll be positioned to help them maintain their online presence, the home base for their businesses.Overview In this position, you’ll be counted on to provide guidance, education, and solutions to your clients. To be successful, you’ll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses.Schedule Must be willing to work 6 am - 6 pm PT. Location: Scottsdale/Kierland. This is a full-time in-office position during training (3/4 weeks) & Hybrid after that (3 days in office, 2 days at home).Essential functions of the role includeLive chatting with clients to assist them in real timeAnswering incoming calls to resolve client questions and returning voicemailsEmailing with clients and providing them with frequent updatesReporting technical issues to the product teamSupporting and assisting your teammatesYou’re gifted atCommanding software e.g. SalesforceBuilding beautiful websitesLeading customers through software trainingCommunicating complicated technology to clients with expertise ranging from novice to advancedBeing a team playerYou have2-5+ years of experience working in customer service; website or real estate experience a plusA deep sense of empathy for customersThe ability to be an out-of-the-box thinker and be resourcefulThe drive to solve client problems with a high degree of quality and efficiencyA can-do attitude and brings positive energy to every task and interactionYou commandTeaching and helping customersCuriosity: you love to dig into problems and find solutionsStart-up hustle & teamworkProject managementCompensation$21.63 - $24 an hourPlus a 20% bonus divided and paid out in quarters based on performanceJoin us in shaping the future of real estate The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.About Luxury Presence We’re a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.History and investors Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We’re backed by world-class investors, including Bessemer Venture Partners, Toba Capital, and Switch Ventures, and have raised $52.6 million to date.Equal Opportunity Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We may use artificial intelligence (AI) tools to assist our recruitment process, but final hiring decisions are made by humans. For more information about how your data is processed, please contact us.

Client Support Representative

Emma

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